Need SR escalated/re-assigned

[kjhurni]

If possible, can I get this SR either escalated or re-assigned. I’d
like to get resolution today and yesterday there was zero
activity/answer to my customer updates.

Thank you!

SR # 10950168781

–
The opinions expressed are my own.
Check out my OES2 Guides:
Installing OES2 SP2:
http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide
Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
GroupWise Migration with OES2 ID Transfer:
http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id

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[kjhurni]

Mike, if you’re around, can you please grab someone and make them work
on this?

Supposedly the SR was escalated last Thursday or Friday (I can’t
remember which date I chatted with Boyd). STILL no update, no
acknowledgement, anything. This (IMO) is completely unacceptable for
service levels.

–Kevin

–
The opinions expressed are my own.
Check out my OES2 Guides:
Installing OES2 SP2:
http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide
Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
GroupWise Migration with OES2 ID Transfer:
http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id

kjhurni’s Profile: https://forums.novell.com/member.php?userid=734
View this thread: https://forums.novell.com/showthread.php?t=491757

[mradford]

Hi Kevin
I will do this in the morning.
Mike

–
mradford

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View this thread: https://forums.novell.com/showthread.php?t=491757