I neighbor wanted to migrate from Windows to an enterprise supported operating system for basic tasks purposes. After considering Mac OS X, she chose SLED 11. I did the order for her, but I went into big troubles that SUSE support was unable to solve :
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[]First, in France, this is not possible to buy a 3-year support licence. Only 1-year is available. I asked the SUSE support an explanation, no responsefor 5 days
[]Second, she finally accepted the 1-year support. But I was unable to select France as a country for shipping. I had to chose another country, otherwise impossible to buy the license
[]Third, I asked the Sales support to change the shipping address. Too late, it was automatically shipped. Now I need to deal with the carrier
[]Fourth : I tried to update the shipping address, but France is not yet listed. I can find Antartica, but not France
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Do you have information on this ? She runs a company and need enterprise-oriented software, that’s why she chose SLED.
I’ve always brought my subscription through a reseller, are there some
listed for the France locale?
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Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
up 10:36, 2 users, load average: 0.00, 0.01, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU[/QUOTE]
Hi Malcolm,
There is no “Acheter” button next to the “112 ” price (3-year). When clicking on “Acheter” (47 ), I cannot change it anymore (only basic, premium… but 1 year)
The only partner I know in France is Altea. They don’t sell SLED though
There are 17 software vendore partners (Novell). I did not find one selling SLED . I had contact with a small company triying to become a Novell Partner, it was nearly impossible at that time to become an SLED reseller (back in early 2011)