Console, logs, and stats not working with servers in a different network from rancher

Rancher 1.x
1

I have a three node cluster of rancher-ha version 1.02. I have ha-proxy sitting in front of the rancher-ha cluster sending traffic to port 80 on each rancher server in the ha cluster. The ha-proxy uses port 8080 and sends the traffic to port 80 on each rancher cluster node. I have another set of rancher servers set to a rancher environment which are using the rancher DNS name that points to the ha-proxy server. These servers are in the same network as the rancher-ha server and console, logs and stats are working. I have another rancher environment using the same DNS name going to the same ha-proxy but they are in a different network than the rancher-ha cluster. The logs, stats and console is not working on these servers. Everything else works, I can add stacks, see the host, start/stop containers I just can’t access the logs,console or stats. Is there another port that has to be open?

2

I’d assume you had looked at the requirements of what is required to be open.

http://docs.rancher.com/rancher/latest/en/installing-rancher/installing-server/multi-nodes/#requirements

When you face the issue that you have, it’s typically due to different timestamps on your server and your hosts.

http://docs.rancher.com/rancher/latest/en/faqs/troubleshooting/#help-i-cannot-execute-the-shell-or-view-logs-of-the-container-from-the-ui-how-does-rancher-access-the-shelllogs-of-a-container

3

Thank you for the reply. The issue ended up being the servers are in two different time zones.

4

Was the time otherwise accurate on both servers? The timezone shouldn’t matter because it should be encoded and converted as GMT. So if they’re both accurate that’s probably a bug.