Permissions Issue: Unable to Run Install

SUSE Product Topics SLES Configure-Administer
1

I am trying to install a backup agent on a SUSE Linux Enterprise 11 SP3 system. I have FTP’d the media to the system. I originally tried installing the agent to a regular user’s directory, but experienced the errors below. For testing purposes, I have transferred the media to the root’s “Documents” folder. I need to run the “cvpkgadd” file, but am unable to do so. I’ve tried with the following methods, but all give varying errors:

./cvpkgadd
su ./cvpkgadd
sudo ./cvpkgadd
su cvpkgadd
./sudo cvpkgadd

I seems to be a permission issue, but I can’t figure out why. I’ve looked at various forums, but am unable to find a solution. Below are details of the errors.

server:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # ls -l
total 556
-rw-r–r-- 1 root root 8 Feb 23 11:41 .oem
-rw-r–r-- 1 root root 1390 Feb 23 10:51 AllTimeStamps_1453843990.txt
drwxr-xr-x 4 root root 4096 Mar 1 16:00 Updates
-rw-r–r-- 1 root root 239 Feb 23 10:51 cvpkgadd
-rw-r–r-- 1 root root 2614 Feb 23 10:51 cvpkgseed
-rw-r–r-- 1 root root 39053 Feb 23 10:51 detect
-rw-r–r-- 1 root root 356451 Feb 23 10:51 downloadfilelist.xml
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.11
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.11-x86_64
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.12
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.12-x86_64
drwxr-xr-x 7 root root 4096 Mar 1 16:00 linux-glibc2.3
drwxr-xr-x 8 root root 4096 Mar 1 16:00 linux-glibc2.3-x86_64
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.4
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.4-x86_64
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.5
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.5-x86_64
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.7
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.7-x86_64
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.9
drwxr-xr-x 3 root root 4096 Mar 1 16:00 linux-glibc2.9-x86_64
-rw-r–r-- 1 root root 41976 Feb 23 10:51 pkg.xml
-rw-r–r-- 1 root root 239 Feb 23 10:51 silent_install
-rw-r–r-- 1 root root 27772 Feb 23 10:51 support
-rw-r–r-- 1 root root 80 Feb 23 10:51 timestamp.txt
-rw-r–r-- 1 root root 44 Feb 23 10:51 version

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # ./sudo cvpkgadd
-bash: ./sudo: No such file or directory

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # ./cvpkgadd
-bash: ./cvpkgadd: Permission denied

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # su ./cvpkgadd
su: user ./cvpkgadd does not exist
servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # sudo ./cvpkgadd
sudo: ./cvpkgadd: command not found

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # su cvpkgadd
su: user cvpkgadd does not exist

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # su -
Directory: /root
Wed Mar 2 13:32:23 EST 2016

I’ve also shown that I can reboot with and without sudo, but can’t with su.

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # reboot

Broadcast message from root (pts/0) (Wed Mar 2 13:08:44 2016):

The system is going down for reboot NOW!

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # su reboot
su: user reboot does not exist

servername:~/Documents/CommvaultAgent/DownloadPackageLocation/CVDownloads # sudo reboot

Broadcast message from root (pts/0) (Wed Mar 2 13:43:54 2016):

The system is going down for reboot NOW!

2

I have added the strace details below:

servername:~ # strace su ./cvpkgadd
execve("/bin/su", [“su”, “./cvpkgadd”], [/* 49 vars /]) = 0
brk(0) = 0x7fd0f0395000
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0187000
access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=197644, …}) = 0
mmap(NULL, 197644, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fd0f0156000
close(3) = 0
open("/lib64/libcrypt.so.1", O_RDONLY) = 3
read(3, “\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\240
\0\0\0\0\0\0”…, 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=57724, …}) = 0
mmap(NULL, 2335200, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fd0efd2e000
fadvise64(3, 0, 2335200, POSIX_FADV_WILLNEED) = 0
mprotect(0x7fd0efd3a000, 2093056, PROT_NONE) = 0
mmap(0x7fd0eff39000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0xb000) = 0x7fd0eff39000
mmap(0x7fd0eff3b000, 184800, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fd0eff3b000
close(3) = 0
open("/lib64/libpam.so.0", O_RDONLY) = 3
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\240\0\0\0\0\0\0"…, 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=56048, …}) = 0
mmap(NULL, 2150992, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fd0efb20000
fadvise64(3, 0, 2150992, POSIX_FADV_WILLNEED) = 0
mprotect(0x7fd0efb2d000, 2093056, PROT_NONE) = 0
mmap(0x7fd0efd2c000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0xc000) = 0x7fd0efd2c000
close(3) = 0
open("/lib64/libpam_misc.so.0", O_RDONLY) = 3
read(3, “\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\360\21\0\0\0\0\0\0”…, 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=14680, …}) = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0155000
mmap(NULL, 2109736, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fd0ef91c000
fadvise64(3, 0, 2109736, POSIX_FADV_WILLNEED) = 0
mprotect(0x7fd0ef91f000, 2093056, PROT_NONE) = 0
mmap(0x7fd0efb1e000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x7fd0efb1e000
close(3) = 0
open("/lib64/libc.so.6", O_RDONLY) = 3
read(3, “\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P\355\1\0\0\0\0\0”…, 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=1787691, …}) = 0
mmap(NULL, 3651768, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fd0ef5a0000
fadvise64(3, 0, 3651768, POSIX_FADV_WILLNEED) = 0
mprotect(0x7fd0ef712000, 2097152, PROT_NONE) = 0
mmap(0x7fd0ef912000, 20480, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x172000) = 0x7fd0ef912000
mmap(0x7fd0ef917000, 18616, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fd0ef917000
close(3) = 0
open("/lib64/libaudit.so.0", O_RDONLY) = 3
read(3, “\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0000+\0\0\0\0\0\0”…, 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=100936, …}) = 0
mmap(NULL, 2195992, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fd0ef387000
fadvise64(3, 0, 2195992, POSIX_FADV_WILLNEED) = 0
mprotect(0x7fd0ef39e000, 2097152, PROT_NONE) = 0
mmap(0x7fd0ef59e000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x17000) = 0x7fd0ef59e000
close(3) = 0
open("/lib64/libdl.so.2", O_RDONLY) = 3
read(3, “\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\360\r\0\0\0\0\0\0”…, 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=19173, …}) = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0154000
mmap(NULL, 2109728, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fd0ef183000
fadvise64(3, 0, 2109728, POSIX_FADV_WILLNEED) = 0
mprotect(0x7fd0ef185000, 2097152, PROT_NONE) = 0
mmap(0x7fd0ef385000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x7fd0ef385000
close(3) = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0153000
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0152000
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0151000
arch_prctl(ARCH_SET_FS, 0x7fd0f0152700) = 0
mprotect(0x7fd0ef385000, 4096, PROT_READ) = 0
mprotect(0x7fd0ef59e000, 4096, PROT_READ) = 0
mprotect(0x7fd0ef912000, 16384, PROT_READ) = 0
mprotect(0x7fd0efb1e000, 4096, PROT_READ) = 0
mprotect(0x7fd0efd2c000, 4096, PROT_READ) = 0
mprotect(0x7fd0eff39000, 4096, PROT_READ) = 0
mprotect(0x7fd0f0393000, 4096, PROT_READ) = 0
mprotect(0x7fd0f0188000, 4096, PROT_READ) = 0
munmap(0x7fd0f0156000, 197644) = 0
brk(0) = 0x7fd0f0395000
brk(0x7fd0f03b6000) = 0x7fd0f03b6000
open("/usr/lib/locale/locale-archive", O_RDONLY) = -1 ENOENT (No such file or directory)
open("/usr/share/locale/locale.alias", O_RDONLY) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=2512, …}) = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fd0f0186000
read(3, “# Locale name alias data base.
#”…, 4096) = 2512
read(3, “”, 4096) = 0
close(3) = 0
munmap(0x7fd0f0186000, 4096) = 0
open("/usr/lib/locale/en_US.UTF-8/LC_CTYPE", O_RDONLY) = -1 ENOENT (No such file or directory)
open("/usr/lib/locale/en_US.utf8/LC_CTYPE", O_RDONLY) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=256324, …}) = 0
mmap(NULL, 256324, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fd0f0112000
close(3) = 0
open("/usr/lib64/gconv/gconv-modules.cache", O_RDONLY) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=26050, …}) = 0
mmap(NULL, 26050, PROT_READ, MAP_SHARED, 3, 0) = 0x7fd0f010b000
close(3) = 0
socket(PF_FILE, 0x80801 /* SOCK_??? /, 0) = 3
connect(3, {sa_family=AF_FILE, path="/var/run/nscd/socket"}, 110) = 0
sendto(3, “\2\0\0\0\v\0\0\0\7\0\0\0passwd\0”, 19, MSG_NOSIGNAL, NULL, 0) = 19
poll([{fd=3, events=POLLIN|POLLERR|POLLHUP}], 1, 5000) = 1 ([{fd=3, revents=POLLIN|POLLHUP}])
recvmsg(3, {msg_name(0)=NULL, msg_iov(2)=[{“passwd\0”, 7}, {"\270O\3\0\0\0\0\0", 8}], msg_controllen=24, {cmsg_len=20, cmsg_level=SOL_SOCKET, cmsg_type=SCM_RIGHTS, {4}}, msg_flags=MSG_CMSG_CLOEXEC}, MSG_CMSG_CLOEXEC) = 15
mmap(NULL, 217016, PROT_READ, MAP_SHARED, 4, 0) = 0x7fd0f00d6000
close(4) = 0
close(3) = 0
socket(PF_FILE, 0x80801 / SOCK_??? */, 0) = 3
connect(3, {sa_family=AF_FILE, path="/var/run/nscd/socket"}, 110) = 0
sendto(3, “\2\0\0\0\0\0\0\0\v\0\0\0./cvpkgadd\0”, 23, MSG_NOSIGNAL, NULL, 0) = 23
poll([{fd=3, events=POLLIN|POLLERR|POLLHUP}], 1, 5000) = 1 ([{fd=3, revents=POLLIN|POLLHUP}])
read(3, “\2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\377\377\377\377\377\377\377\377\0\0\0\0\0\0\0\0”…, 36) = 36
close(3) = 0
write(2, "su: ", 4su: ) = 4
write(2, “user ./cvpkgadd does not exist”, 30user ./cvpkgadd does not exist) = 30
write(2, "
", 1
) = 1
close(1) = 0
close(2) = 0
exit_group(125) = ?
servername:~ #

3

Hi
You need to set the permissions on cvpkgadd to 0755;

chmod 0755 cvpkgadd
../cvpkgadd

Use su - then cd to the directory, using su only leaves you with the
user environment, not root user…

su
env
exit
su -
env
exit

If your already root user (su -) shutdown -r now or reboot will work, no
need for su or sudo

–
Cheers Malcolm °¿° LFCS, SUSE Knowledge Partner (Linux Counter #276890)
SUSE Linux Enterprise Desktop 12 SP1|GNOME 3.10.4|3.12.53-60.30-default
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below… Thanks!

4

That did the trick! Thanks for the quick response.