SMT connection failure

SUSE Linux Enterprise Server SLES Updates
1

On a server that’s been running SMT properly for years, SMT has not been able to update since the beginning of the month. The credentials are valid through November 2015, and I verified that the credentials are current. Does anyone have any ideas as to what I should investigate?

The log output is

[INDENT]Downloading Product information
Failed to POST ‘https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0’: 500 CURL ERROR(35) SSL connect error
Error while fetching Products data.
Downloading Target information
Failed to POST ‘https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0’: 500 CURL ERROR(35) SSL connect error
Error while fetching Targets data.
Downloading repository information
Failed to POST ‘https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0’: 500 CURL ERROR(35) SSL connect error
Error while fetching repository data.
Downloading Product/Repository relations
Failed to POST ‘https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0’: 500 CURL ERROR(35) SSL connect error
Error while fetching ProductCatalogs data.
Downloading Subscription information
Invalid response:500 CURL ERROR(35) SSL connect error
List subscriptions request failed.
Error while fetching Subscription data.
Downloading Registration information
Invalid response:500 CURL ERROR(35) SSL connect error
List registrations request failed.
Error while fetching Registration data.
Flagged repositories which can be mirrored

[/INDENT]

The host is (and has been) behind a firewall, and we run the updates once a week. The logs show it was working up until end of February, and the first failure happened on 3/1/2015. Any ideas as to what I should be investigating?

2

when I try to ‘wget https://secure-www.novell.com/center/regsvc/?command=bulkop&lang=en-US&version=1.0’, I do see a response, but the output file is 0 bytes.

3

I think I may have found my issue. I googled the CURL error I received, and someone indicated that the issue may be that openssl is out of date. Openssl on the system was not updated due to the SDK update repo not being configured on the box, so I was running openssl-0.9.8h. I added the repo, updated to openssl-0.9.8j-0.44.1 , and it seems to have completed properly.

4

Hi jdtrudel,

thank you for sharing the solution right next to the question!

Regards,
Jens

5

I have the same issue but Updating openssl didn’t fix it !

6

On 08/07/2015 20:44, bobino wrote:
[color=blue]

I have the same issue but Updating openssl didn’t fix it ![/color]

Which versions of SLES and SMT are you using?

HTH.

Simon
SUSE Knowledge Partner

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please show your appreciation and click on the star below. Thanks.

7

SLES 11 SP3 and SMT-2.0.12-0.7.1
When I’m doing smt-ncc-sync =
Failed to POST ‘https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0’: 500 CURL ERROR(35) SSL connect error
Error while fetching Products data

8

On 09/07/2015 15:24, bobino wrote:
[color=blue]

SLES 11 SP3 and SMT-2.0.12-0.7.1
When I’m doing smt-ncc-sync =
Failed to POST
‘https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0’:
500 CURL ERROR(35) SSL connect error
Error while fetching Products data[/color]

Bearing in mind jdtrudel’s reported solution, what version of openssl do
you have installed? “rpm -q openssl”

HTH.

Simon
SUSE Knowledge Partner

If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below. Thanks.