I’m sorry, but this falls into the Ripley’s Believe It Or Not category!
How on earth can such a buggy, system destroying, enterprise critical
application be released by Micro Focus?
RPMs do not have required dependencies defined
RPMs do not create file system requirements
RPMs do not extend the database as required
supportconfig is completely broken due to SR’s going beyond 11
characters
The log showed significant events being delete from the file system,
but due to above failures I can’t find out what was deleted as it
appeared to be everything
WeÂre sorry for the problems you experienced and appreciate the
feedback. We take customer feedback seriously and are already
investigating each item you stated to understand the root cause of why
the problem wasnÂt detected prior to release. We strive to deliver high
quality innovation to our customers rapidly and, when mistakes happen,
we look at our quality assurance process to understand the root cause
and resolve it.
As a result of investigating the specific problems you listed we
determined that, while our QA process covers many upgrade paths, there
is an upgrade path that was not adequately covered by our QA process.
Unfortunately, this is the upgrade path that your system was on. We
will be covering this upgrade path in future releases.
Customer Care has steps you can take to immediately resolve items 1-3
and get your system running properly. There is a workaround for item 4
immediately available at https://www.netiq.com/support/kb/doc.php?id=7017476 and a permanent fix
will be released soon. Item 5 related to events we are still
investigating. A new version of Sentinel 8 will be released soon that
fixes the problems you reported.
