Trying to install Acronis Backup and Recovery 11.5 Server -

I have Tech support with Acronis but they are passing the buck.

Tech told me:

As far as I understand, the current problem is that installation of Acronis Backup and Recovery 11.5 Server for Linux fails with “Failed to find directory ‘/lib/modules/’ with the kernel sources”
The issue is that the setup program cannot find kernel source files in the /lib/modules/<MY_KERNEL>/build or in the /lib/modules/<MY_KERNEL>/source directory.

Installing kernel source varies with every distributor of Linux.

In case of Debian and Ubuntu, the command is like the following.
$ sudo apt-get update
$ sudo apt-get install linux-headers-uname -r
$ sudo apt-get install linux-image-uname -r

You may need to contact Suse Linux - if you are not familiar with this.

Please install the product after installing kernel source and let me know if the issue is resolved.

End quote…

Does someone know what I need to do - I really need a backup.

I would really appreciate some help if you know of a solution.


What version of SLES are you running?

cat /etc/SuSE-release

As root user you need to run the following command;

zypper in kernel-source kernel-syms linux-kernel-headers make gcc

If you on SLES10, then substitute rug for zypper.

Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.2 (x86_64) Kernel 3.4.11-2.16-desktop
up 13:49, 4 users, load average: 0.01, 0.04, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

Hello Jim,

Thank you for your feedback. My name is Anton and I’m writing you on behalf of Acronis Customer Central.

One of our Support Professionals reached out to you and it appears you were able to resolve the issue.

Please let us know if there is anything else we can do for you.

Best regards,
Anton Deev
Acronis Customer Central