Cannot access Kiali or Jaeger UI's

we have installed Istio using the 2.3.2 rancher setup, and tried with all the avlaible versions (0.1.0 and 0.1.1)

the install looks to have worked from the K8s side, all the containers are green.

however we cannot access the ui;s for the topology and tracing. but we can see the metrics (promethous and graphana)

we have also opened a ticket:

please help