I have opened a SR (101001757231) about the problem that Global Signatures
do not work if mails are digitally signed. The engineer informed me, that
this is working as designed. Some of the explanations don’t make much sense
to me (can be my fault of course!) - that’s why I would appreciate if
someone could confirm his statement.
My main question that wasn’t answered: Why does S/MIME encryption work with
Global Signatures, but S/MIME signing not. For my understanding in both
cases the global signature must be added at the client level, to be included
into the text that gets encrypted or signed. Please tell me if this
reasoning is flawed.
If indeed Global Signatures do not work with digitally signed messages, I
think this should clearly stated in the documentation.
I have verified with our support team this is working as designed.
However, I was informed a defect to engineering has been submitted and
will be prioritized and, if accepted, be included in a future patch or
release. I’ve asked a support engineer to create a technical
information document (TID) with the information until a design change
is implemented. Your service request remains open and your assigned
support engineer should be able to assist you with any further
questions regarding this issue.
Thanks a lot! We are looking forward to the patch/release with that
important functionality.
kgroneman wrote:
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Hi Mirko,
I have verified with our support team this is working as designed.
However, I was informed a defect to engineering has been submitted and
will be prioritized and, if accepted, be included in a future patch or
release. I’ve asked a support engineer to create a technical
information document (TID) with the information until a design change
is implemented. Your service request remains open and your assigned
support engineer should be able to assist you with any further
questions regarding this issue.
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