How to activate a subscription

Non-Technical Threads Talk to a SUSE Technical Services Manager
1

Hello, we purchased a subscription for SUSE for SAP Applications for IBM Power servers. The subscription was purchased through IBM.
IBM sent us SUSE Product Activation Card, which contains an Activation Code. How do we activate the subscription?

2

Hi, Do you have access to support? If so, you can open an incident and
they can help you get it activated.
Mike

imezav;2441716 Wrote:[color=blue]

Hello, we purchased a subscription for SUSE for SAP Applications for
IBM
Power servers. The subscription was purchased through IBM.
IBM sent us SUSE Product Activation Card, which contains an Activation
Code. How do we activate the subscription?

–
imezav

imezav’s Profile: http://forums.suse.com/member.php?userid=26990
View this thread: http://forums.suse.com/showthread.php?t=8366[/color]

–
mradford

mradford’s Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=500760

3

Hello Mike, I think that I am not allowed to open an incident. I arrived to a screen that says “Support requests”, and below that: “You are not currently entitled to use the support system.”. The URL of this screen is “SUSE customer - Sign In”.

Maybe this is because my (paid) subscription is not active. I have active the trial subscription though: “Evaluation SUSE Linux Enterprise Server for SAP Applications, IBM Power”.

There is a link available “Manually activate subscriptions”, and then “Activate a single subscription by entering the registration code”. But I don’t have a registration code (I have an activation code). I tried entering the code that I have, but It was not accepted.

I thing that the activation code is typed inside the operating system, and then if the server has an Internet connection, the subscription is activated. But I can’t do that because I have not been able to install SUSE on my server. I am getting an error when creating the LVM partition (and I can’t open and incident to get help for this error).

Thank you
David

[QUOTE=mradford;34758]Hi, Do you have access to support? If so, you can open an incident and
they can help you get it activated.
Mike

imezav;2441716 Wrote:[color=blue]

Hello, we purchased a subscription for SUSE for SAP Applications for
IBM
Power servers. The subscription was purchased through IBM.
IBM sent us SUSE Product Activation Card, which contains an Activation
Code. How do we activate the subscription?

–
imezav

imezav’s Profile: http://forums.suse.com/member.php?userid=26990
View this thread: http://forums.suse.com/showthread.php?t=8366[/color]

–
mradford

mradford’s Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=500760[/QUOTE]

4

imezav;2441821 Wrote:[color=blue]

Hello Mike, I think that I am not allowed to open an incident. I
arrived
to a screen that says “Support requests”, and below that: “You are not
currently entitled to use the support system.”. The URL of this screen
is “SUSE customer - Sign In”.

Maybe this is because my (paid) subscription is not active. I have
active the trial subscription though: “Evaluation SUSE Linux Enterprise
Server for SAP Applications, IBM Power”.

There is a link available “Manually activate subscriptions”, and then
“Activate a single subscription by entering the registration code”. But
I don’t have a registration code (I have an activation code). I tried
entering the code that I have, but It was not accepted.

I thing that the activation code is typed inside the operating system,
and then if the server has an Internet connection, the subscription is
activated. But I can’t do that because I have not been able to install
SUSE on my server. I am getting an error when creating the LVM
partition
(and I can’t open and incident to get help for this error).

Thank you
David

mradford;34758 Wrote:[color=green]

Hi, Do you have access to support? If so, you can open an incident[/color]
and[color=green]
they can help you get it activated.
Mike

imezav;2441716 Wrote:[color=darkred]

Hello, we purchased a subscription for SUSE for SAP Applications[/color][/color]
for[color=green][color=darkred]
IBM
Power servers. The subscription was purchased through IBM.
IBM sent us SUSE Product Activation Card, which contains an[/color]
Activation[color=darkred]
Code. How do we activate the subscription?

–
imezav
[/color]
[/color]
------------------------------------------------------------------------[color=green][color=darkred]
imezav’s Profile: http://forums.suse.com/member.php?userid=26990
View this thread: http://forums.suse.com/showthread.php?t=8366[/color]

–
mradford
[/color]
------------------------------------------------------------------------[color=green]
mradford’s Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=500760[/color]

–
imezav

imezav’s Profile: http://forums.suse.com/member.php?userid=26990
View this thread: http://forums.suse.com/showthread.php?t=8366[/color]
Shoot me an email tomorrow with your phone number and or email address.
I will have someone contact you.
Mike.radford@microfocus.com

–
mradford

mradford’s Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=500760

5

mradford;2441833 Wrote:[color=blue]

Shoot me an email tomorrow with your phone number and or email address.
I will have someone contact you.
Mike.radford@microfocus.com[/color]

I have not gotten an email from you yet, did you get it resolved?

–
mradford

mradford’s Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=500760

6

Hello Mike, I am sorry for no replying before.

I am sending you an email.