ISPs.......................sigh

So, in preparation for some upcoming changes, we needed to contact our
ISP about adding an additional record (ww3) for our web page access.

In a month or so, our www record will get changed & point somewhere
else, but for now we wanted both www and ww3 to work.

Well, I think our ISP decided that since we added an A record for ww3,
they should just delete our A record for www.

Of course now the phones are ringing like crazy as people can’t get to
our site…[THUD]


Stevo

Stevo wrote:
[color=blue]

So, in preparation for some upcoming changes, we needed to contact our
ISP about adding an additional record (ww3) for our web page access.

In a month or so, our www record will get changed & point somewhere
else, but for now we wanted both www and ww3 to work.

Well, I think our ISP decided that since we added an A record for ww3,
they should just delete our A record for www.

Of course now the phones are ringing like crazy as people can’t get to
our site…[THUD]
[/color]

Don’t you love it when they don’t read correctly.

Rickb sounds like they ‘said’:
[color=blue]

Don’t you love it when they don’t read correctly.[/color]

So my response to Rickb’s comment is…

Oh yeah. Talked with a different tech earlier today, his words were
pretty much:

It sure looks pretty clear what you guys wanted done, not sure why the
www record would have been deleted.


Stevo

On Fri, 20 Dec 2013 16:39:58 GMT, “Stevo” steveSPAM@LESSccgov.net
wrote:
[color=blue]

So, in preparation for some upcoming changes, we needed to contact our
ISP about adding an additional record (ww3) for our web page access.

In a month or so, our www record will get changed & point somewhere
else, but for now we wanted both www and ww3 to work.

Well, I think our ISP decided that since we added an A record for ww3,
they should just delete our A record for www.

Of course now the phones are ringing like crazy as people can’t get to
our site…[THUD][/color]

Use a service that lets you change it yourself. I quit making DNS
requests years ago. Doing it myself has made my job so much easier.

Ken

KeN Etter wrote:
[color=blue]

Use a service that lets you change it yourself. I quit making DNS
requests years ago. Doing it myself has made my job so much easier.[/color]

Exactly. Back in the day I had to e-mail MCI/Verizon Business whenever
I wanted a DNS change and it was a royal pain. I finally switched us
over to DNS Made Easy which truly did make DNS easy. I think it was
only $30/year and their web interface was very easy to navigate. Well
worth the investment.


Does this washcloth smell like chloroform?

Ok, so we get a call today, their policy is NOT to allow multiple A
records pointing to the same IP address…

They said they made an exception for us as we told them repeatedly that
this situation is temporary…


Stevo

Joseph Marton sounds like they ‘said’:
[color=blue]

Exactly. Back in the day I had to e-mail MCI/Verizon Business
whenever I wanted a DNS change and it was a royal pain. I finally
switched us over to DNS Made Easy which truly did make DNS easy. I
think it was only $30/year and their web interface was very easy to
navigate. Well worth the investment.[/color]

So my response to Joseph’s comment is…

Did you have to change ISPs with that, or does that work with pretty
much anyone?


Stevo

Stevo wrote:
[color=blue]

Did you have to change ISPs with that, or does that work with pretty
much anyone?[/color]

Works with anyone. I just had to go to the domain registrar to change
the name servers authoritative for the domain to DNS Made Easy, and
work with the ISP to have them delegate the reverse block to DNS Made
Easy. After that I never had to do anything again with the ISP or the
domain registrar.


Does this washcloth smell like chloroform?

That sounds like some BS generated to make it sound like they didn’t
make a mistake, when they did. :slight_smile:


Susan
Novell Community Chat Moderator

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Please read the following before posting in here:
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On 12/21/2013 3:48 PM, Stevo wrote:[color=blue]

Ok, so we get a call today, their policy is NOT to allow multiple A
records pointing to the same IP address…

They said they made an exception for us as we told them repeatedly that
this situation is temporary…

[/color]
To which I would reply the following:

“And, it is MY policy NOT to work with “services” who can not provide
the service I need.”

Now, having said that, personally I’ve never used multiple A records
pointing to the same IP address. My own personal preference is the use
the CNAME record.

www.mydomain.com A 192.0.154.33
ww2.mydomain.com CNAME www.mydomain.com

Bob wrote:
[color=blue]

On 12/21/2013 3:48 PM, Stevo wrote:[color=green]

Ok, so we get a call today, their policy is NOT to allow multiple A
records pointing to the same IP address…

They said they made an exception for us as we told them repeatedly that
this situation is temporary…

[/color]
To which I would reply the following:

“And, it is MY policy NOT to work with “services” who can not provide
the service I need.”

Now, having said that, personally I’ve never used multiple A records
pointing to the same IP address. My own personal preference is the use
the CNAME record.

www.mydomain.com A 192.0.154.33
ww2.mydomain.com CNAME www.mydomain.com[/color]

Which I always thought was the way it was suppose to be done :wink:

On 12/24/2013 10:07 AM, Rickb wrote:[color=blue]

Bob wrote:
[color=green]

On 12/21/2013 3:48 PM, Stevo wrote:[color=darkred]

Ok, so we get a call today, their policy is NOT to allow multiple A
records pointing to the same IP address…

They said they made an exception for us as we told them repeatedly that
this situation is temporary…

[/color]
To which I would reply the following:

“And, it is MY policy NOT to work with “services” who can not provide
the service I need.”

Now, having said that, personally I’ve never used multiple A records
pointing to the same IP address. My own personal preference is the use
the CNAME record.

www.mydomain.com A 192.0.154.33
ww2.mydomain.com CNAME www.mydomain.com[/color]

Which I always thought was the way it was suppose to be done :wink:
[/color]

:wink: