Prerequisite checking failed to install HRDA using DB2 10.5

Hi Team,

I have installed DB2 10.5 on SLES 11.4 x86_64 but while configuring the cluster we can see Prerequisite checking failed.

prereqSAM: Error: Prerequisite checking for the ITSAMP installation failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
prereqSAM: For details, refer to the ‘Error:’ entries in the log file /tmp/installSAM.7.log

installSAM: >>> Installation on db2stage1 - log appended : Wed Nov 2 13:42:40 GST 2016
installSAM: OPTIONS =
installSAM: OPT_FORCE =
installSAM: OPT_FORCEALL =
installSAM: OPT_SILENT = 0
installSAM: OPT_NOLICCKECK = 0
installSAM: OPT_NOPREREQCHECK = 0
installSAM: OPT_NOUPGRADE = 0
installSAM: OPT_NONLS = 0
installSAM: OPT_NOAIXRSCT = 0
prereqSAM: OPTIONS = ‘-l /tmp/installSAM.7.log’
prereqSAM: OPT_SILENT = 0
prereqSAM: OPT_NOLICCHECK = 0
prereqSAM: Detected operating system Linux
prereqSAM: Detected architecture i386x
prereqSAM: Detected distribution SUSE
prereqSAM: Supported operating system versions SUSE Linux i386x - 10.1 11.0
prereqSAM: Detected operating system version
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4

prereqSAM: rpm package and version installed ‘ksh’

prereqSAM: Using default prerequisite checking on the following rpm package ‘perl-base’
prereqSAM: rpm package and version installed ‘perl-base’

prereqSAM: Using default prerequisite checking on the following rpm package ‘libstdc++4.-32bit’ ‘x86_64’
prereqSAM: Error: The rpm package is installed, but the following part was not found ‘libstdc++46-32bit-4.6.9-0.13.22.x86_64
libstdc++43-32bit-4.6.9-0.14.1.9.x86_64’ ‘/usr/lib/libstdc++.so.6’

prereqSAM: Using default prerequisite checking on the following rpm package ‘pam-32bit’
prereqSAM: rpm package and version installed ‘pam-32bit’

1 missing package: libstdc++46-32bit

prereqSAM: Error: Prerequisite checking for the ITSAMP installation failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)

VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
installSAM: <<< Installation on db2stage1 - log ended : Wed Nov 2 13:42:41 GST 2016

Need your support to resolve this issue.

[QUOTE=sunnysudershan;35000]Hi Team,

I have installed DB2 10.5 on SLES 11.4 x86_64 but while configuring the cluster we can see Prerequisite checking failed.

prereqSAM: Error: Prerequisite checking for the ITSAMP installation failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
prereqSAM: For details, refer to the ‘Error:’ entries in the log file /tmp/installSAM.7.log

installSAM: >>> Installation on db2stage1 - log appended : Wed Nov 2 13:42:40 GST 2016
installSAM: OPTIONS =
installSAM: OPT_FORCE =
installSAM: OPT_FORCEALL =
installSAM: OPT_SILENT = 0
installSAM: OPT_NOLICCKECK = 0
installSAM: OPT_NOPREREQCHECK = 0
installSAM: OPT_NOUPGRADE = 0
installSAM: OPT_NONLS = 0
installSAM: OPT_NOAIXRSCT = 0
prereqSAM: OPTIONS = ‘-l /tmp/installSAM.7.log’
prereqSAM: OPT_SILENT = 0
prereqSAM: OPT_NOLICCHECK = 0
prereqSAM: Detected operating system Linux
prereqSAM: Detected architecture i386x
prereqSAM: Detected distribution SUSE
prereqSAM: Supported operating system versions SUSE Linux i386x - 10.1 11.0
prereqSAM: Detected operating system version
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4

prereqSAM: rpm package and version installed ‘ksh’

prereqSAM: Using default prerequisite checking on the following rpm package ‘perl-base’
prereqSAM: rpm package and version installed ‘perl-base’

prereqSAM: Using default prerequisite checking on the following rpm package ‘libstdc++4.-32bit’ ‘x86_64’
prereqSAM: Error: The rpm package is installed, but the following part was not found ‘libstdc++46-32bit-4.6.9-0.13.22.x86_64
libstdc++43-32bit-4.6.9-0.14.1.9.x86_64’ ‘/usr/lib/libstdc++.so.6’

prereqSAM: Using default prerequisite checking on the following rpm package ‘pam-32bit’
prereqSAM: rpm package and version installed ‘pam-32bit’

1 missing package: libstdc++46-32bit

prereqSAM: Error: Prerequisite checking for the ITSAMP installation failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)

VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
installSAM: <<< Installation on db2stage1 - log ended : Wed Nov 2 13:42:41 GST 2016

Need your support to resolve this issue.[/QUOTE]

Have you installed the libstdc++46-32bit-4.6.9-0.13.22.x86_64.rpm package?

Thomas

sunnysudershan Wrote in message:
[color=blue]

I have installed DB2 10.5 on SLES 11.4 x86_64 but while configuring the
cluster we can see Prerequisite checking failed.

prereqSAM: Error: Prerequisite checking for the ITSAMP installation
failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
prereqSAM: For details, refer to the ‘Error:’ entries in the log file
/tmp/installSAM.7.log

installSAM: >>> Installation on db2stage1 - log appended : Wed Nov 2
13:42:40 GST 2016
installSAM: OPTIONS =
installSAM: OPT_FORCE =
installSAM: OPT_FORCEALL =
installSAM: OPT_SILENT = 0
installSAM: OPT_NOLICCKECK = 0
installSAM: OPT_NOPREREQCHECK = 0
installSAM: OPT_NOUPGRADE = 0
installSAM: OPT_NONLS = 0
installSAM: OPT_NOAIXRSCT = 0
prereqSAM: OPTIONS = ‘-l /tmp/installSAM.7.log’
prereqSAM: OPT_SILENT = 0
prereqSAM: OPT_NOLICCHECK = 0
prereqSAM: Detected operating system Linux
prereqSAM: Detected architecture i386x
prereqSAM: Detected distribution SUSE
prereqSAM: Supported operating system versions SUSE Linux i386x - 10.1
11.0
prereqSAM: Detected operating system version
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4

prereqSAM: rpm package and version installed ‘ksh’

prereqSAM: Using default prerequisite checking on the following rpm
package ‘perl-base’
prereqSAM: rpm package and version installed ‘perl-base’

prereqSAM: Using default prerequisite checking on the following rpm
package ‘libstdc++4.-32bit’ ‘x86_64’
prereqSAM: Error: The rpm package is installed, but the following part
was not found ‘libstdc++46-32bit-4.6.9-0.13.22.x86_64
libstdc++43-32bit-4.6.9-0.14.1.9.x86_64’ ‘/usr/lib/libstdc++.so.6’

prereqSAM: Using default prerequisite checking on the following rpm
package ‘pam-32bit’
prereqSAM: rpm package and version installed ‘pam-32bit’

1 missing package: libstdc++46-32bit

prereqSAM: Error: Prerequisite checking for the ITSAMP installation
failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)

VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
installSAM: <<< Installation on db2stage1 - log ended : Wed Nov 2
13:42:41 GST 2016

Need your support to resolve this issue.[/color]

Note that this forum is for issues relating to the recently
announced SLES for the 64-bit ARM platform. Please repost your
issue in the appropriate SLES sub-forum.

HTH.

Simon Flood
SUSE Knowledge Partner

----Android NewsGroup Reader----
http://usenet.sinaapp.com/

This thread has been moved to the install/boot forum.

[QUOTE=sunnysudershan;35000]Hi Team,

I have installed DB2 10.5 on SLES 11.4 x86_64 but while configuring the cluster we can see Prerequisite checking failed.

prereqSAM: Error: Prerequisite checking for the ITSAMP installation failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
prereqSAM: For details, refer to the ‘Error:’ entries in the log file /tmp/installSAM.7.log

installSAM: >>> Installation on db2stage1 - log appended : Wed Nov 2 13:42:40 GST 2016
installSAM: OPTIONS =
installSAM: OPT_FORCE =
installSAM: OPT_FORCEALL =
installSAM: OPT_SILENT = 0
installSAM: OPT_NOLICCKECK = 0
installSAM: OPT_NOPREREQCHECK = 0
installSAM: OPT_NOUPGRADE = 0
installSAM: OPT_NONLS = 0
installSAM: OPT_NOAIXRSCT = 0
prereqSAM: OPTIONS = ‘-l /tmp/installSAM.7.log’
prereqSAM: OPT_SILENT = 0
prereqSAM: OPT_NOLICCHECK = 0
prereqSAM: Detected operating system Linux
prereqSAM: Detected architecture i386x
prereqSAM: Detected distribution SUSE
prereqSAM: Supported operating system versions SUSE Linux i386x - 10.1 11.0
prereqSAM: Detected operating system version
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4

prereqSAM: rpm package and version installed ‘ksh’

prereqSAM: Using default prerequisite checking on the following rpm package ‘perl-base’
prereqSAM: rpm package and version installed ‘perl-base’

prereqSAM: Using default prerequisite checking on the following rpm package ‘libstdc++4.-32bit’ ‘x86_64’
prereqSAM: Error: The rpm package is installed, but the following part was not found ‘libstdc++46-32bit-4.6.9-0.13.22.x86_64
libstdc++43-32bit-4.6.9-0.14.1.9.x86_64’ ‘/usr/lib/libstdc++.so.6’

prereqSAM: Using default prerequisite checking on the following rpm package ‘pam-32bit’
prereqSAM: rpm package and version installed ‘pam-32bit’

1 missing package: libstdc++46-32bit

prereqSAM: Error: Prerequisite checking for the ITSAMP installation failed Linux i386x SUSE
SUSE Linux Enterprise Server 11 (x86_64)

VERSION = 11
PATCHLEVEL = 4
prereqSAM: Most severe error code returned 20
prereqSAM: One or more prerequisite packages have an incorrect version
installSAM: <<< Installation on db2stage1 - log ended : Wed Nov 2 13:42:41 GST 2016

Need your support to resolve this issue.[/QUOTE]

[QUOTE=sunnysudershan;35000]Hi Team,

prereqSAM: Detected operating system Linux
prereqSAM: Detected architecture i386x
prereqSAM: Detected distribution SUSE
prereqSAM: Supported operating system versions SUSE Linux i386x - 10.1 11.0
prereqSAM: Detected operating system version
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 4

[/QUOTE]

Hi Sunny,

Looks like you are trying to install an old version of the software, as it is supported on SLES 10.1 (maybe 10.4, but anyway, out of support), as well as SLES 11.0 (no SP). I also notice that the installer is looking for a 32bit version of the OS, instead of the 64bit that you have.

I may suggest that you look into DB2 documentation, and see if there explains how to get this installed on a 64bit OS, or if there is a 64bit installer. Also, there are usually notes on supporting higher OS versions, which usually requires to take additional steps (there was a HUGE change between SLES 11GA (11.0) and SLES 11SP2, regarding the versioning of the kernel)

Hope this helps