sled11sp2 can't detect alcatel x030 usb modem

SUSE Product Topics SLED Hardware
1

hello guys,
i guess my nightmare is back. sled11sp2 can’t detect the usb modem (model: alcatel x030)

usually i connect to the internet using either a wired connection or a wireless connection at home/work. occasionally (like in this instance) i go off the city and i carry my usb modem with me. on this occasion and after all this time, i expected my sled11sp2 to detect and configure auto-magically my alcatel x030 usb modem but nothing happened. it wasn’t even detected in both modes (usb disk mode & usb modem mode). i unplugged it and plugged it many times searching for changes in “hardware information” and it was not even listed.

then i recalled i had this issue back in 2008:

i solved it back then (i had sled10sp2) by uninstalling sled and then installing opensuse 10.3, which worked nicely with this modem but with a few tricks, of course :wink:

now fast-forwarding to 2012 with the newer sled11sp2, don’t know what to do. obviously i can’t go back to opensuse 10.3 in order to get this modem to work when i’m out of office/home.

is there anything you think i should do in order to make sled detect this modem and connect to the 'net (right now i’m typing this from windblows7).

any help i can get is highly appreciated.
best regards,
Omar

2

Hi
Is usb_modeswitch installed?

–
Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.34-0.7-default
up 9 days 13:10, 2 users, load average: 0.23, 0.32, 0.33
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

3

[QUOTE=malcolmlewis;5705]Hi
Is usb_modeswitch installed?

oh my God i feel so dumb.
this alcatel x030 modem came with 1 cable with 2 usb port/plug caps: a normal one and a thicker one.

i usually plug the thicker one (both work in windblows). i have come to realize that linux only likes the normal one. so as soon as i plugged the normal one, sled11sp2 recognized it and connected itself immediately to the internet without myself setting anything up. a true plug-and-play by itself.

i knew it because of this:

installed packages:

usb_modeswitch v1.1.6-2.3.1
usb_modeswitch-data v1.1.6-2.3.1

dmesg

[ 105.] usb 3-1: new full-speed USB device number 2 using xhci_hcd
[ 105.] usb 3-1: New USB device found, idVendor=1c9e, idProduct=1001
[ 105.] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 105.] usb 3-1: Product: USB MMC Storage
[ 105.] usb 3-1: Manufacturer: USB Modem
[ 105.] usb 3-1: SerialNumber: 000000000002
[ 105.] usbcore: registered new interface driver uas
[ 105.] Initializing USB Mass Storage driver…
[ 105.] scsi6 : usb-storage 3-1:1.0
[ 105.] usbcore: registered new interface driver usb-storage
[ 105.] USB Mass Storage support registered.
[ 106.] scsi 6:0:0:0: Direct-Access USBModem Disk 1.00 PQ: 0 ANSI: 2
[ 106.] sd 6:0:0:0: Attached scsi generic sg2 type 0
[ 106.] sd 6:0:0:0: [sdb] 65536 512-byte logical blocks: (33.5 MB/32.0 MiB)
[ 106.] sd 6:0:0:0: [sdb] Write Protect is on
[ 106.] sd 6:0:0:0: [sdb] Mode Sense: 0b 00 80 08
[ 106.] sd 6:0:0:0: [sdb] No Caching mode page present
[ 106.] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[ 106.] sd 6:0:0:0: [sdb] No Caching mode page present
[ 106.] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[ 106.] sdb:
[ 106.] sd 6:0:0:0: [sdb] No Caching mode page present
[ 106.] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[ 106.] sd 6:0:0:0: [sdb] Attached SCSI disk
[ 106.] usb 3-1: USB disconnect, device number 2
[ 107.] usb 3-1: new full-speed USB device number 3 using xhci_hcd
[ 107.] usb 3-1: New USB device found, idVendor=1c9e, idProduct=6061
[ 107.] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 107.] usb 3-1: Product: USB Modem
[ 107.] usb 3-1: Manufacturer: USB Modem
[ 109.] usbcore: registered new interface driver usbserial
[ 109.] USB Serial support registered for generic
[ 109.] usbcore: registered new interface driver usbserial_generic
[ 109.] usbserial: USB Serial Driver core
[ 109.] USB Serial support registered for GSM modem (1-port)
[ 109.] usbcore: registered new interface driver option
[ 109.] option: v0.7.2:USB Driver for GSM modems
[ 109.] option 3-1:1.0: GSM modem (1-port) converter detected
[ 109.] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0
[ 109.] option 3-1:1.1: GSM modem (1-port) converter detected
[ 109.] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1
[ 109.] option 3-1:1.2: GSM modem (1-port) converter detected
[ 109.] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB2

thanks Malcolm for watching the forums.
bye…