Latest kernel update breaks novell vpn (system freezes)

SUSE Product Topics SLED Updates
1

Hi,

so the latest kernel update cause my laptop to freeze when enabling novell vpn/turnpike. (SLED 11SP3).
Does anyone have a clue how to revert back to the previous kernel?

Thanks

2

Never mind. I figured it out. Back to the old version.

3

Are you able to open a Service Request for this? https://www.suse.com/support/

4

Don’t think so. I don’t subscribe to any support other than the first free month and that was a long time ago.
To elaborate a little:
I have created a VPN in the network manager (“novell vpn (turnpike)”) and this works fine in the 3.0.101-0.15 kernel.
In the …18 version I don’t have any problems except when I click on the network manager and enable the vpn. It seems
the negotiation/setup phase works fine, but as soon as the VPN becomes active and start to pass packets the system hangs
and there’s no recovery from that. (The laptop does not use any of the intel chipsets mentioned in the notes of the patch).
When I downgraded to …15 again, everything works fine again.

5

I asked SUSE contacts about this and the 3.0.101-0.18 Kernel update was withdrawn on the morning of the 28th

[QUOTE]

"Unfortunately the last SLE11-SP3 update kernel, that was released
Thursday 27th of March, has a fatal regression that can trigger a kernel
Oops/BUG during network operation. The kernel was already removed from
the official update channel, but especially customers with a running SMT
server are likely to still have a working copy of that problematic kernel.

Please do NOT to install this new kernel!
Problematic SLE11-SP3 kernel version: 3.0.101-0.18.1

Work is in progress to resolve this asap."[/QUOTE]

6

On 01/04/2014 10:54, mikewillis wrote:
[color=blue]

I asked SUSE contacts about this and the 3.0.101-0.18 Kernel update was
withdrawn on the morning of the 28th[color=green]

"Unfortunately the last SLE11-SP3 update kernel, that was released
Thursday 27th of March, has a fatal regression that can trigger a
kernel
Oops/BUG during network operation. The kernel was already removed from
the official update channel, but especially customers with a running
SMT
server are likely to still have a working copy of that problematic
kernel.

Please do NOT to install this new kernel!
Problematic SLE11-SP3 kernel version: 3.0.101-0.18.1

Work is in progress to resolve this asap."[/color][/color]

Please see TID 7014823[1].

HTH.

[1] http://www.suse.com/support/kb/doc.php?id=7014823

Simon
SUSE Knowledge Partner

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7

Yes, I saw it disappeared from the patch-list. Thanks!

8

I get the same problem with the latest kernel (3.0.101-0.21.1-x86_64) and had to revert back to 0.15.1 again. When I enable the turnpike vpn system freezes once the vpn comes up (network manager says it’s “Active”) system freezes within a second or so. For some reason it worked the first time i rebooted into the 0.21.1 kernel, but after the second reload into 0.21.1 the freezes started.

9

Does the scenario in the ‘WARNING’ of the Description section at
http://download.novell.com/Download?buildid=PZ8IbNwfL4U~
apply to you?

10

Don’t think so (it’s a dell latitude e6400):

bclap:~ # /sbin/lspci -nn | grep -qE ‘8086:(340[36].*rev 13|3405.*rev (12|13|22))’ && echo “Interrupt remapping is broken”
bclap:~ #

11

[QUOTE=bcskogen;20604]Don’t think so (it’s a dell latitude e6400):

bclap:~ # /sbin/lspci -nn | grep -qE ‘8086:(340[36].*rev 13|3405.*rev (12|13|22))’ && echo “Interrupt remapping is broken”
bclap:~ #[/QUOTE]

All I can suggest for the moment is to downgrade the Kernel then I’m afraid.

CODE tags (# button in the toolbar) will prevent the forums rendering what’s enclosed as emoticons :wink:

 /sbin/lspci -nn | grep -qE '8086:(340[36].*rev 13|3405.*rev (12|13|22))' && echo "Interrupt remapping is broken"
12

When I previously asked if you could open a Service Request you said “Don’t think so.” Have you tried? https://www.suse.com/support/

13

“Entitlement: There are no valid support entitlements associated with this account. Please select another account or contact a Novell representative for more information.”

(It’s a basic account, so no support).

14

If anyone else had this problem - it went away with the latest kernel update (3.0.101-0.35-default).