SLED12 USB Problems after upgrade Dell XPS13

SUSE Product Topics SLED Hardware
1

I have Dell XPS13 that I have just upgraded to SLED12 from SLED11 SP3.

The XPS 13 has 2 USB ports and with SLED11 SP3 both USB ports - USB3.0 on right hand side of keyboard and USB2.0 on left hand side of keyboard could be used when the laptop was running on battery or mains power to connect Logitech Wireless Mouse M525 using Unifying Receiver. This has worked flawlessly until upgrade to SLED12

With SLED12 and the machine running on battery power, the same mouse/receiver will not work at all on the USB3.0 port, when plugged into the USB2.0 port the mouse is almost able to be used but “lags” when moving the cursor on the screen. No lag when using the inbuilt trackpad.

When the machine is running on mains power the same mouse/receiver work perfectly (as the did with SLED11 SP3) plugged into either USB port.

If I unplug from mains power then mouse fails if plugged into USB3.0 and “lags” so is unusable in the USB 2.0 port.

Power related I think?
How do I change power settings?
Any other ideas on how to fix so mouse will work when laptop is running on battery power?

Thanks

2

Hi
I have an HP ProBook 4440s here, it has USB 3.0 ports and don’t see what’s indicated with my logitech unifying receiver and mouse.

As root user can you watch the log, with power/without power and unplug/plug the unifying device;

journalctl -f

When the device comes up, is it using the xhci_hcd driver?

3

Fixed by finding id of Logitech USB by lsusb and then editing /etc/laptop-mode/conf.d/usb-autosuspend.conf AUTOSUSPEND USBID BLACKLIST adding the id found by lsusb

The list of USB IDs that should not use autosuspend. Use lsusb to find out the

IDs of your USB devices.

Example: AUTOSUSPEND_USBID_BLACKLIST=“046d:c025 0123:abcd”

AUTOSUSPEND_USBID_BLACKLIST=“046d:c526”