SLES15-sp1 and Lenovo SR650 server

General Discussion
1

Hi,
New Lenovo SR650 server, while installing either SLES12sp4 or SLES15sp1, I get the following error “Unable to configure the network card because the kernel device (eth0,wlan0) is not present”
dmesg shows nothing.
zypper in kernel-firmware is up to date
lspci shows IEthernet Controller Intel Corporation Device 37CC (rev09)
How do I update the firmware/software/hardware/nowhere so I can get a network connection…

regards
John

2

Hi
Can you show the output from;

/sbin/lspci -nnk | egrep -A3 "Network|Ethernet"
3

Hi Malcolm,
Below is the output from /sbin/lspci -nnk | egrep -A3 “Network|Ethernet”
0a:00.0 Ethernet Controller [0200]: Intel Corporation Device [8086:37cc] (rev 09)
subsystem : Lenovo Device [17aa:4021]
5a:05.0 System Peripheral [0880]: Intel Corporation Device [8086:2034] (rev 07)
subsystem: Lenovo Device [17aa:7800]

Regards
John

4

Hi
It looks like there is no support in the kernel for that device yet :frowning: You might have to raise a support request for this.

 /sbin/modinfo i40e | grep 37C
alias:          pci:v00008086d000037CFsv*sd*bc*sc*i*
alias:          pci:v00008086d000037CEsv*sd*bc*sc*i*
uname -a
Linux grover-sled152 5.3.18-22-default #1 SMP Wed Jun 3 12:16:43 UTC 2020 (720aeba) x86_64 x86_64 x86_64 GNU/Linux
5

Hi,
Thanks for your help… How do I raise a support request for this issue…mainly what do I tell support people…
John

6

Hi
If you log into your SCC account, you should be able to create a new one there, I would just advise that the PCI ID is not in the current kernel module, therefore the i40 ethernet driver won’t load. You can always link to this thread as well.

7

Thanks Malcolm, I have logged a call …

8

Hi,
It turns out the the server only had a type of “ethernet” port dedicated to the “Xclarity Management”. Some versions of the server allow the port to be shared as “Management” and “Ethernet” … but I received the wrong model. Anyway problem solved, ordering a new LAN card…
Thanks
John (this IT stuff is enuff to drive me insane) Gill

9

Hi
Glad it’s all sorted, hopefully if someone else has the issue, this thread will help :slight_smile: