network card is not configured after installing SUSE 12

SUSE Product Topics SLED Networking
1

Hi,

Today, I have installed SUSE desktop 12 (trial version) along with windows 10, but I couldn’t connect it to the internet. Internet is working on windows partition but not on SUSE. This is the error that I got
unable to configure the network card because the kernel device(eth0, wlan0) is not present. This is mostly caused by missing firmware 9 for wlan devices

any help will be very much appreciated.

Regards,
islem

2

Hi and welcome to the Forum :slight_smile:
Can you post the output from the following command;

/sbin/lspci -nnk |grep -A3 Network

This will tell as the info about the wireless card, but also check that the kernel-firmware package is installed, so as root user;

zypper in kernel-firmware
3

islem Wrote in message:
[color=blue]

Today, I have installed SUSE desktop 12 (trial version) along with
windows 10, but I couldn’t connect it to the internet. Internet is
working on windows partition but not on SUSE. This is the error that I
got
unable to configure the network card because the kernel device(eth0,
wlan0) is not present. This is mostly caused by missing firmware 9 for
wlan devices

any help will be very much appreciated.[/color]

Please can you post the output from “cat /etc/*release” to confirm
which release of SUSE Linux Enterprise Desktop (SLED) 12 you are
using?

HTH.

Simon Flood
SUSE Knowledge Partner

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4

[QUOTE=malcolmlewis;39799]Hi and welcome to the Forum :slight_smile:
Can you post the output from the following command;

Hi malcolmlewis

Thank you for your prompt reply!
Well the exact error that I got from when I was installing the OS is: Intel Ethernet controller not configured. Unable to configure the network card because the kernel device (eth0, wlan0) is not present. This is mostly caused by missing firmware (for wlan device). See dmesg output for details.

/sbin/lspci -nnk |grep -A3 Network

I didn’t get any output from this command.

zypper in kernel-firmware [/QUOTE]

linux-lwls:/home/islem/Desktop # zypper in kernel-firmware
Loading repository data…
Reading installed packages…
‘kernel-firmware’ is already installed.
No update candidate for ‘kernel-firmware-20140807git-3.11.noarch’. The highest available version is already installed.
Resolving package dependencies…

Nothing to do.

Regards,
islem

5

Hi smflood,

this is the version that I installed

SUSE Linux Enterprise Desktop 12 (x86_64)
VERSION = 12
PATCHLEVEL = 0

This file is deprecated and will be removed in a future service pack or release.

Please check /etc/os-release for details about this release.

Regards,
islem

6

Hi
OK, if you don’t use grep, what is the output;

/sbin/lspci

Also, what is the hardware (Model) that your running SLED on?

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7

On 05/10/17 11:04, islem wrote:
[color=blue]

this is the version that I installed

SUSE Linux Enterprise Desktop 12 (x86_64)
VERSION = 12
PATCHLEVEL = 0

This file is deprecated and will be removed in a future service pack

or release.

Please check /etc/os-release for details about this release.[/color]

The above indicates that you are using the original release of SLED12
without any service packs. Is there a particular reason why you
installed this version and not the latest, SLED12 SP3? You should be
aware that General Support for SLED12 releases before SLED12 SP2 are no
longer supported by SUSE.

HTH.

Simon
SUSE Knowledge Partner

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please show your appreciation and click on the star below. Thanks.

8

Hi malcolmlewis,

It looks like there is problem with SLED 12, and SLES 12, there are missing files to recognize the network card, There are problems with SLED 12 SP1 , SP2 as well. When installing these 2 OS, the computer goes in a sleep mode. Any way, I have installed SLES12 SP3 and I could connect it to the internet.

Regards,
islem

9

Hi Simon,

Well, I chose because I will need to install other software that were installed on suse 12, but now I installed SLES 12 SP3 and I could connect it to the internet.

Regards,
islem

10

Hi all,

I don’t know if it can help:

I had the same problem but changing the interface name (on a vmware environement). The driver has deacivated.
I reactivated the driver:

“modprobe e1000”

Now it works properly.

Best regards!