SR#10823227614
Opened: 03/29/2013 01:11:26
escalated on 10th but no one from BL has taken the ownership and
contacted us.
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imranliaquat;228508 Wrote:[color=blue]
SR#10823227614
Opened: 03/29/2013 01:11:26escalated on 10th but no one from BL has taken the ownership and
contacted us.[/color]
if no one is taking notice then whats the purpose of this forum ?
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Hello,
I have made the Manager of that team aware of your concerns.
I am certain you will be hearing right away.
Thanks for using our products!!
Mike R
Director Support
imranliaquat;2257788 Wrote:[color=blue]
SR#10823227614
Opened: 03/29/2013 01:11:26escalated on 10th but no one from BL has taken the ownership and
contacted us.–
imranliaquatimranliaquat’s Profile:
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View this thread: https://forums.netiq.com/showthread.php?t=47535[/color]
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yup a Backline Engineer contacted me the same day i.e 16th April, and
spend that whole week in analyzing/investigating the logs already
provided. then he started working with us from
22nd April till 25th April and during this period he once took a remote
session with a developer too. Now from 26th April(Friday) I haven’t
heard him yet.
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imranliaquat;229152 Wrote:[color=blue]
yup a Backline Engineer contacted me the same day i.e 16th April, and
spend that whole week in analyzing/investigating the logs already
provided. then he started working with us from
22nd April till 25th April and during this period he once took a remote
session with a developer too. Now from 26th April(Friday) I haven’t
heard him yet.[/color]
from 01 May support is active again. 
imranliaquat’s Profile: https://forums.netiq.com/member.php?userid=2539
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I will intervene again.
Mike
imranliaquat;2261938 Wrote:[color=blue]
imranliaquat;229152 Wrote:[color=green]
yup a Backline Engineer contacted me the same day i.e 16th April,[/color]
and[color=green]
spend that whole week in analyzing/investigating the logs already
provided. then he started working with us from
22nd April till 25th April and during this period he once took a[/color]
remote[color=green]
session with a developer too. Now from 26th April(Friday) I haven’t
heard him yet.[/color]from 01 May support is active again.
–
imranliaquatimranliaquat’s Profile:
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