This one has been open since the 3rd of April, engineer said that logs
were being looked at
requested an update a couple of days ago but havn’t heard anything -
could someone give support a poke to get me a response, as it doesn’t
make Novells support look that great when you have no response apart fro
mthe initial one for a week…
gleach1’s Profile: http://forums.novell.com/member.php?userid=934
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Hi,
I have sent you a reply via the service request. The engineer will
contact you as soon as possible.
Please accept our apologies for the delay…
tbaki’s Profile: http://forums.novell.com/member.php?userid=13755
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thanks tbaki, got your email over the weekend our time
it’s the first SR where it’s taken this long for me, so the support
response is otherwise usually good 
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