Upgrade SLES12 SP2 to SP3 fails

SUSE Product Topics SLES Updates
1

Trying to update a server from SLES 12 SP2 to SP3, using “zypper migration”.

I get an error “Can’t get available migrations from server: SUSE::Connect::ApiError: The requested products ‘’ are not activated on the system” with no products listed.

Any ideas?

Thanks,

Chris.

2

On 20/12/17 15:34, cabracy wrote:
[color=blue]

Trying to update a server from SLES 12 SP2 to SP3, using “zypper
migration”.

I get an error “Can’t get available migrations from server:
SUSE::Connect::ApiError: The requested products ‘’ are not activated on
the system” with no products listed.

Any ideas?[/color]

Is your SLES12 SP2 registered? If so, with SUSE Customer Center (SCC) or
a local SUSE Manager or SMT server?

What does “zypper products” report?

HTH.

Simon
SUSE Knowledge Partner

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3

It is registered. It is registered to SUSE. But It is in google cloud, so it might be weird. (see below)

But I have had no other issues, installing or patching.

zypper products:

Refreshing service ‘SMT-http_smt-gce_susecloud_net’.
Refreshing service ‘cloud_update’.
Loading repository data…
Reading installed packages…
S | Repository | Internal Name | Name | Version | Arch | Is Base
—±--------------------------------------------±----------------------------------±--------------------------------------------------±--------±-------±-------
i+ | @System | sle-module-hpc | HPC Module | 12.2-0 | x86_64 | No
v | SLE-Module-Adv-Systems-Management12-Pool | sle-module-adv-systems-management | Advanced Systems Management Module | 12-0 | x86_64 | No
i+ | SLE-Module-Adv-Systems-Management12-Updates | sle-module-adv-systems-management | Advanced Systems Management Module | 12-0 | x86_64 | No
v | SLE-Module-Adv-Systems-Management12-Updates | sle-module-adv-systems-management | Advanced Systems Management Module | 12-0 | x86_64 | No
v | SLE-Module-Containers12-Pool | sle-module-containers | Containers module | 12-0 | x86_64 | No
i+ | SLE-Module-Containers12-Updates | sle-module-containers | Containers module | 12-0 | x86_64 | No
v | SLE-Module-Containers12-Updates | sle-module-containers | Containers module | 12-0 | x86_64 | No
v | SLE-Module-Containers12-Updates | sle-module-containers | Containers module | 12-0 | x86_64 | No
v | SLE-Module-Legacy12-Pool | sle-module-legacy | Legacy Module | 12-0 | x86_64 | No
i+ | SLE-Module-Legacy12-Updates | sle-module-legacy | Legacy Module | 12-0 | x86_64 | No
v | SLE-Module-Legacy12-Updates | sle-module-legacy | Legacy Module | 12-0 | x86_64 | No
v | SLE-Module-Public-Cloud12-Pool | sle-module-public-cloud | Public Cloud Module | 12-0 | x86_64 | No
i+ | SLE-Module-Public-Cloud12-Updates | sle-module-public-cloud | Public Cloud Module | 12-0 | x86_64 | No
v | SLE-Module-Public-Cloud12-Updates | sle-module-public-cloud | Public Cloud Module | 12-0 | x86_64 | No
v | SLE-Module-Toolchain12-Pool | sle-module-toolchain | Toolchain Module | 12-0 | x86_64 | No
i+ | SLE-Module-Toolchain12-Updates | sle-module-toolchain | Toolchain Module | 12-0 | x86_64 | No
v | SLE-Module-Toolchain12-Updates | sle-module-toolchain | Toolchain Module | 12-0 | x86_64 | No
v | SLE-Module-Web-Scripting12-Pool | sle-module-web-scripting | Web and Scripting Module | 12-0 | x86_64 | No
i+ | SLE-Module-Web-Scripting12-Updates | sle-module-web-scripting | Web and Scripting Module | 12-0 | x86_64 | No
v | SLE-Module-Web-Scripting12-Updates | sle-module-web-scripting | Web and Scripting Module | 12-0 | x86_64 | No
v | SLE-Module-Web-Scripting12-Updates | sle-module-web-scripting | Web and Scripting Module | 12-0 | x86_64 | No
i+ | SLE-SDK12-SP2-Pool | sle-sdk | SUSE Linux Enterprise Software Development Kit 12 | 12.2-0 | x86_64 | No
i+ | SLES12-SP2-Pool | SLES | SUSE Linux Enterprise Server 12 SP2 | 12.2-0 | x86_64 | Yes

Thanks,

Chris.

4

I am beginning the process of upgrading my 1st of 6 SLES 12 SP2 servers to SP3. The installation of all SP2 maintenance was successful and I rebooted by server (Linux on System z). The server is registered to an SMT server which is registered with SCC.

I ran ‘zypper migration’ and received the following:

Executing 'zypper  refresh'

Repository 'SLES12-SP2-12.2-0' is up to date.
Repository 'SLES12-SP2-Pool' is up to date.
Repository 'SLES12-SP2-Updates' is up to date.
All repositories have been refreshed.

Executing 'zypper  --no-refresh patch-check --updatestack-only'

Loading repository data...
Reading installed packages...

0 patches needed (0 security patches)

Can't get available migrations from server: SUSE::Connect::ApiError: Not Found[/CODE]

From a previous post it was asked for the output of 'zypper products'.

[CODE]Refreshing service 'SMT-http_wcs-mf-smt_xxx_com'.
Loading repository data...
Reading installed packages...
S  | Repository        | Internal Name | Name                                | Version | Arch  | Is Base
---+-------------------+---------------+-------------------------------------+---------+-------+--------
i+ | SLES12-SP2-12.2-0 | SLES          | SUSE Linux Enterprise Server 12 SP2 | 12.2-0  | s390x | Yes
v  | SLES12-SP2-Pool   | SLES          | SUSE Linux Enterprise Server 12 SP2 | 12.2-0  | s390x | No

Before I started the SP3 upgrade I went into YaST | Network Services | SMT Server Management and toggled on mirroring for SLES12-SP3-Pool, SLES12-SP3-Updates, and SLES12-Updates. I then selected “Mirror Now”.

What else do I need to do to continue with my upgrade?

Harley

5

Resolved!

The issue was caused by the SMT software not being patched to the most current level.

harley

6

I had similar problem which was:

Can’t get available migrations from server: SUSE::Connect::ApiError: Multiple base products found: [“SUSE Linux Enterprise Server 12 SP2 aarch64”, “SUSE Linux Enterprise Server 12 SP3 aarch64”]

This is solved by running SUSEConnect --rollback