Firefox dialog box not accepting input

SUSE Linux Enterprise Desktop SLED Applications
1

I have updated to SLED 11 SP2 and now I am having an issue with Firefox.
Whenever I get a dialog box in Firefox (the window grays out and the
dialog box is visible), I cannot click on OK or Cancel and have to do
anything. At that point, I am stuck and have to close the window or tab.
Any ideas?

2

[QUOTE=Randy Sharp]I have updated to SLED 11 SP2 and now I am having an
issue with Firefox. Whenever I get a dialog box in Firefox (the window
grays out and the dialog box is visible), I cannot click on OK or
Cancel and have to do anything. At that point, I am stuck and have to
close the window or tab. Any ideas?
[/QUOTE]
Hi
What if you close firefox and move your ~/.mozilla directory so it
creates a new one?

mv ~/.mozilla ~/.old_mozilla

–
Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
up 5 days 19:11, 2 users, load average: 0.00, 0.01, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

3

OK, I tried that and it didn’t help. Same as before. Any other ideas?

4

Assuming you are using a machine where you have root, create a second user, log in as them, see if the problem occurs there. That will narrow the problem down to being something about your user or some problem at the system level.

5

Same problem here. It happens only with one type of dialog box: the one with
buttons “Cancel” and “OK”. Instead of clicking “Cancel” I can press ESC, but
I found no way of continuing with “OK” :frowning: Several Web-GUIs are unusable …
BladeCenter Management, ZENworks Control Center …

I see this problem in a least one other location in SLED - so maybe it’s not
a problem of Firefox: Trying to change PolicyKit authorisation, the Allow-
Button does not work, only “Cancel”.

I tried another Firefox profile, another Firefox release (11), another SLED
user - no difference.

Is that problem possibly connected with the graphics driver?

Thanks,
Mirko

Randy Sharp wrote:
[color=blue]

I have updated to SLED 11 SP2 and now I am having an issue with Firefox.
Whenever I get a dialog box in Firefox (the window grays out and the
dialog box is visible), I cannot click on OK or Cancel and have to do
anything. At that point, I am stuck and have to close the window or tab.
Any ideas?[/color]

6

I can confirm this problem as well.

Can you open a bug report on this (as I thought it was just me)? FWIW, I have an nVidia card (with proprietary driver) on both of my laptops and I am experiencing this problem on both of them, if that helps in the diagnosis.

7

I also have an nVidia card, but I don’t know if the driver is proprietary -
how can I tell? The driver was automatically selected by SLED setup. This is
what is installed:

#zypper se -i nvidia
Refreshing service ‘nu_novell_com’.
Loading repository data…
Reading installed packages…

S | Name | Summary
–±----------------------±--------------------------------------------------------------------
i | nvidia-computeG02 | NVIDIA driver for computing with GPGPU
i | nvidia-gfxG02-kmp-pae | NVIDIA graphics driver kernel module for GeForce
6xxx and newer GPUs
i | x11-video-nvidiaG02 | NVIDIA graphics driver for GeForce 6xxx and
newer GPUs

Is there an alternative driver?

katanacb wrote:
[color=blue]

I can confirm this problem as well.

Can you open a bug report on this (as I thought it was just me)? FWIW,
I have an nVidia card (with proprietary driver) on both of my laptops
and I am experiencing this problem on both of them, if that helps in the
diagnosis.

[/color]

8

[QUOTE=katanacb;4500]
Can you open a bug report on this (as I thought it was just me)?[/QUOTE]

A bug report would need to include steps that someone else can use to recreate the problem. I’m curious to see if I can see the problem, but from reading this thread I don’t know what I should do to trigger it.

You could bring the issue to Novell’s attention by raising a Service Request but again, you would need to provide sufficient detail to allow someone else to recreate the problem.

9

[QUOTE=Mirko Guldner;4509]I also have an nVidia card, but I don’t know if the driver is proprietary -
how can I tell?
[/QUOTE]

You have the proprietary driver packages installed so I’m assume you’re using the proprietary driver. You can check in various ways. This will list all your hardware along which which module/driver is loaded for it

$ /sbin/lspci -nnk

Yes, though off the top of my head I can’t recall exactly what it’s called and don’t have a machine to hand to check. If you uninstall the proprietary driver packages you should end up using it after a reboot.

10

mikewillis wrote:

[color=blue]

You have the proprietary driver packages installed so I’m assume you’re
using the proprietary driver. You can check in various ways. This will
list all your hardware along which which module/driver is loaded for it

Code:

$ /sbin/lspci -nnk

--------------------[/color]

But I still do not know which one is proprietary and which one the other.
Now, after uninstall of the NVIDIA-packages (see below) it shows:

01:00.0 VGA compatible controller [0300]: nVidia Corporation G86 [Quadro NVS
290] [10de:042f] (rev a1)
Subsystem: nVidia Corporation Device [10de:0492]
Kernel modules: nvidiafb

Unfortunately, I did not note what it said before - is it an other Kernel
module name? What does non-proprietary mean in this case - is that driver
part of the Linux Kernel as provided by Linus Thorvalds and the kernel
hackers?

[color=blue]

Yes, though off the top of my head I can’t recall exactly what it’s
called and don’t have a machine to hand to check. If you uninstall the
proprietary driver packages you should end up using it after a reboot.[/color]

I did as suggested: uninstalled all NVIDIA packages. There are some other
sideeffects but the problem with the Firefox buttons is gone! So obviously
it’s a problem of the graphics driver!

The PolicyKit-Button still does not work, seems to be another problem…

Thanks,
Mirko

11

11.05.2012 14:04, Mirko Guldner wrote:[color=blue]

I did as suggested: uninstalled all NVIDIA packages. There are some other
sideeffects but the problem with the Firefox buttons is gone! So obviously
it’s a problem of the graphics driver!
[/color]
I have the same problem - buttons are not available in Firefox dialog
boxes, but I use a AMD video card with fglrx driver…

12

Mirko Guldner wrote:

[color=blue]

I did as suggested: uninstalled all NVIDIA packages. There are some other
sideeffects but the problem with the Firefox buttons is gone! So obviously
it’s a problem of the graphics driver![/color]

I was to fast… the problem with Firefox is NOT gone! The popup with
OK/Cancel buttons was from Java not from Firefox. Firefox’s OK/Cancel
buttons still do not work. Sorry for the false information.

Mirko

13

Is that all of what you see? Is there not a link that says ‘Kernel driver in use:’ ?

If you’ve uninstalled the nvidia-gfxG02-kmp-default package then you’re no longer using the propriety driver. I am using it and this is what I see

01:00.0 VGA compatible controller [0300]: nVidia Corporation GT218 [GeForce 210] [10de:0a65] (rev a2)
	Subsystem: Device [1b0a:9071]
	Kernel driver in use: nvidia
	Kernel modules: nvidia, nvidiafb

Yes.

Can you provide details on exactly how to recreate this problem? Like an url for a page you see the problem on? I’ve not encountered it at all. If I create a simple webpage that shows an OK/Cancel dialogue via Javascript that works fine.

[CODE]

[/CODE]
14

mikewillis wrote:
[color=blue]

Mirko Guldner;4516 Wrote:[color=green]

01:00.0 VGA compatible controller [0300]: nVidia Corporation G86
[Quadro NVS
290] [10de:042f] (rev a1)
Subsystem: nVidia Corporation Device [10de:0492]
Kernel modules: nvidiafb
[/color]
Is that all of what you see? Is there not a link that says ‘Kernel
driver in use:’ ?[/color]

Since I copy/pasted it, I don’t think it was there. By now I changed back to
the proprietary driver and see the same as you:

01:00.0 VGA compatible controller [0300]: nVidia Corporation G86 [Quadro NVS
290] [10de:042f] (rev a1)
Subsystem: nVidia Corporation Device [10de:0492]
Kernel driver in use: nvidia
Kernel modules: nvidia, nvidiafb

[…]

[color=blue][color=green]

[/color]
Can you provide details on exactly how to recreate this problem? Like
an url for a page you see the problem on?[/color]

Difficult, at the moment I do not know a URL in the internet… only in
local admin tools. Do you have access to a IBM BladeCenter Management Module
or ZCM ZENworks Control Center?

Anyhow - I think I found the culprit: the Beagle Indexer Add-on for Firefox.
Disabling this solves the problem - and this time I doublechecked that I’ve
tested the right dialog box :wink:
[color=blue]

I’ve not encountered it at
all. If I create a simple webpage that shows an OK/Cancel dialogue via
Javascript that works fine.

Code:

<html>
--------------------[/color]

Yes, this is exactly the type of dialog, that does not work if the Beagle
Indexer Add-on is active!

Thanks,
Mirko

15

OK, I can recreate that behavior. If I enable the beagle-firefox plugin the buttons don’t work. Disable the plugin, the buttons do work. Enable the plugin, the buttons don’t work. Repeat over and over. How odd.

I did the test on a clean install of SP2. I don’t have the beagle-firefox package installed on my production machines. I exclude beagle stuff from my installs because we use network mounted home directories.

I can see a bug report against SP2 which isn’t yet diagnosed and might be this issue. I’ll suggest beagle-firefox as a cause, see if that goes anywhere.

16

[QUOTE=Randy Sharp;3352]I have updated to SLED 11 SP2 and now I am having an issue with Firefox.
Whenever I get a dialog box in Firefox (the window grays out and the
dialog box is visible), I cannot click on OK or Cancel and have to do
anything. At that point, I am stuck and have to close the window or tab.
Any ideas?[/QUOTE]

Yes, has anyone come up with a solution for this. My OpenSUSE SLED and SLES systems all have the problem. It is most annoying. I’ve switch to Chrome mostly to get around this issue. It’s been months as a problem.
Thanks

17

[QUOTE=ebelcher;9218]Yes, has anyone come up with a solution for this. My OpenSUSE SLED and SLES systems all have the problem. It is most annoying. I’ve switch to Chrome mostly to get around this issue. It’s been months as a problem.
[/QUOTE]
The solution is elsewhere in this very thread.
https://forums.suse.com/showthread.php?824-Firefox-dialog-box-not-accepting-input&p=4566#post4566
Evidently the underlying problem of the beagle plugin breaking Firefox hasn’t been fixed though. Just remove the beagle-firefox package from your system.

18

[QUOTE=Randy Sharp;3352]I have updated to SLED 11 SP2 and now I am having an issue with Firefox.
Whenever I get a dialog box in Firefox (the window grays out and the
dialog box is visible), I cannot click on OK or Cancel and have to do
anything. At that point, I am stuck and have to close the window or tab.
Any ideas?[/QUOTE]

I am having the same problem. Firefox dialog box is not accepting input. The only way out is to close firefox. I downloaded SLED 11 SP2 yesterday.

19

Did you try removing the beagle-firefox package as suggested elsewhere in this thread?