Network card not detected after installation

SUSE Product Topics SLES Install-Boot
1

Hi

I have installed a Linux SUSE Enterprise 10 Server. After the
installation and connecting the machine to the network, the network card
does not seem to be detected. The hardware was checked and it seems to
be working fine as the network card is detected at the BIOS level but
not at the OS level.
Please assist asap, what can be done to resolve this issue?

Thanks.

–
titaniark

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2

On Thu, 02 Feb 2012 10:26:02 GMT
titaniark titaniark@no-mx.forums.novell.com wrote:
[color=blue]

Hi

I have installed a Linux SUSE Enterprise 10 Server. After the
installation and connecting the machine to the network, the network
card does not seem to be detected. The hardware was checked and it
seems to be working fine as the network card is detected at the BIOS
level but not at the OS level.
Please assist asap, what can be done to resolve this issue?

Thanks.

[/color]
Hi
The kernel doesn’t have the device driver… What hardware and NIC?

lspci -nnk

And post the output for your card.

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.1 (x86_64) Kernel 3.1.9-1.4-desktop
up 1 day 10:48, 3 users, load average: 0.04, 0.06, 0.20
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

3

Its IBM x3250 M3 (machine type 4252) and NIC is Intel.

CDGBELSIZEAPP:~ # lspci -nn
00:00.0 Host bridge [Class 0600]: Intel Corporation Unknown device
[8086:d130] (rev 11)00:03.0 PCI bridge [Class 0604]: Intel Corporation
Unknown device [8086:d138] (rev 11)00:05.0 PCI bridge [Class 0604]:
Intel Corporation Unknown device [8086:d13a] (rev 11)00:08.0 System
peripheral [Class 0880]: Intel Corporation Unknown device [8086:d155]
(rev 11)00:08.1 System peripheral [Class 0880]: Intel Corporation
Unknown device [8086:d156] (rev 11)00:08.2 System peripheral [Class
0880]: Intel Corporation Unknown device [8086:d157] (rev 11)00:08.3
System peripheral [Class 0880]: Intel Corporation Unknown device
[8086:d158] (rev 11)00:10.0 System peripheral [Class 0880]: Intel
Corporation Unknown device [8086:d150] (rev 11)00:10.1 System peripheral
[Class 0880]: Intel Corporation Unknown device [8086:d151] (rev
11)00:1a.0 USB Controller [Class 0c03]: Intel Corporation Unknown device
[8086:3b3c] (rev 05)00:1c.0 PCI bridge [Class 0604]: Intel Corporation
Unknown device [8086:3b42] (rev 05)00:1c.4 PCI bridge [Class 0604]:
Intel Corporation Unknown device [8086:3b4a] (rev 05)00:1c.5 PCI bridge
[Class 0604]: Intel Corporation Unknown device [8086:3b4c] (rev
05)00:1c.6 PCI bridge [Class 0604]: Intel Corporation Unknown device
[8086:3b4e] (rev 05)00:1c.7 PCI bridge [Class 0604]: Intel Corporation
Unknown device [8086:3b50] (rev 05)00:1d.0 USB Controller [Class 0c03]:
Intel Corporation Unknown device [8086:3b34] (rev 05)00:1e.0 PCI bridge
[Class 0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev a5)
00:1f.0 ISA bridge [Class 0601]: Intel Corporation Unknown device
[8086:3b14] (rev 05)00:1f.2 IDE interface [Class 0101]: Intel
Corporation Unknown device [8086:3b20] (rev 05)00:1f.3 SMBus [Class
0c05]: Intel Corporation Unknown device [8086:3b30] (rev 05)00:1f.5 IDE
interface [Class 0101]: Intel Corporation Unknown device [8086:3b26]
(rev 05)01:00.0 SCSI storage controller [Class 0100]: LSI Logic /
Symbios Logic SAS1064E PCI-Express Fusion-MPT SAS [1000:0056] (rev
08)06:00.0 PCI bridge [Class 0604]: Vitesse Semiconductor Unknown device
[101b:0452] (rev 01)07:00.0 VGA compatible controller [Class 0300]:
Matrox Graphics, Inc. Unknown device [102b:0530]0b:00.0 Ethernet
controller [Class 0200]: Intel Corporation Unknown device
[8086:10d3]15:00.0 Ethernet controller [Class 0200]: Intel Corporation
Unknown device [8086:10d3]CDGBELSIZEAPP:~ #

–
titaniark

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4

On Fri, 03 Feb 2012 03:56:08 GMT
titaniark titaniark@no-mx.forums.novell.com wrote:
[color=blue]

Its IBM x3250 M3 (machine type 4252) and NIC is Intel.

0b:00.0 Ethernet controller [Class 0200]: Intel Corporation Unknown
device [8086:10d3]
15:00.0 Ethernet controller [Class 0200]: Intel Corporation Unknown
device [8086:10d3]
[/color]
Hi
The driver you need is the Intel e1000e which I don’t think is in
that kernel… it’s there for SLE 11 SP1.

/sbin/modinfo e1000e

You would need to compile the driver downloaded from here;
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3025&DwnldID=15817&ProductFamily=Network+Connectivity&ProductLine=Intel®+Desktop+Adapters&ProductProduct=Intel®+Gigabit+CT+Desktop+Adaptereng

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.1 (x86_64) Kernel 3.1.9-1.4-desktop
up 6:30, 5 users, load average: 0.00, 0.03, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

5

Hi,

How do we compile the driver? And how to install it? Appreciate
detailed instructions as we are not experts.
Thanks.

–
titaniark

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6

On Fri, 03 Feb 2012 05:26:02 GMT
titaniark titaniark@no-mx.forums.novell.com wrote:
[color=blue]

Hi,

How do we compile the driver? And how to install it? Appreciate
detailed instructions as we are not experts.
Thanks.

[/color]
Hi
Your lucky, looks like a user has already built it on the Open Build
Service;
http://software.opensuse.org/search?q=e1000e&baseproject=SUSE%3ASLE-10%3ASDK&lang=en&include_home=true&exclude_debug=true

You need to check the output from the command;

uname -a

And grab the correct kernel flavor and also kernel release matches
those available. Else you would need to download a src rpm and rebuild
that on your system.

If you post the output from the above command I can verify for you.

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.1 (x86_64) Kernel 3.1.9-1.4-desktop
up 7:40, 5 users, load average: 0.08, 0.07, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

7

Hi,

The output for uname -a is

CDGBELSIZEAPP:~/Desktop/20120203/e1000e-1.9.5/src # uname -a
Linux CDGBELSIZEAPP 2.6.16.46-0.12-bigsmp #1 SMP Thu May 17 14:00:09
UTC 2007 i686 i686 i386 GNU/Linux

–
titaniark

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8

On Fri, 03 Feb 2012 06:06:02 GMT
titaniark titaniark@no-mx.forums.novell.com wrote:
[color=blue]

Hi,

The output for uname -a is

CDGBELSIZEAPP:~/Desktop/20120203/e1000e-1.9.5/src # uname -a
Linux CDGBELSIZEAPP 2.6.16.46-0.12-bigsmp #1 SMP Thu May 17 14:00:09
UTC 2007 i686 i686 i386 GNU/Linux

[/color]
Hi
The very first one in the list: intel-e1000e-kmp-bigsmp, download and
install via;

rpm -Uhv intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586.rpm

You probably need to reboot and the module should load up.

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.1 (x86_64) Kernel 3.1.9-1.4-desktop
up 8:14, 5 users, load average: 0.06, 0.08, 0.11
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

9

Hi,

We tried and there are some error

CDGBELSIZEAPP:~ # cd /root/Desktop/20120203
CDGBELSIZEAPP:~/Desktop/20120203 # rpm -Uhv
intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586.rpm
warning: intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586.rpm:
Header V3 DSA signature: NOKEY, key ID abde7ce2
error: Failed dependencies:
intel-e1000e is needed by
intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586
CDGBELSIZEAPP:~/Desktop/20120203 #

–
titaniark

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10

On Fri, 03 Feb 2012 06:46:01 GMT
titaniark titaniark@no-mx.forums.novell.com wrote:
[color=blue]

Hi,

We tried and there are some error

CDGBELSIZEAPP:~ # cd /root/Desktop/20120203
CDGBELSIZEAPP:~/Desktop/20120203 # rpm -Uhv
intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586.rpm
warning: intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586.rpm:
Header V3 DSA signature: NOKEY, key ID abde7ce2
error: Failed dependencies:
intel-e1000e is needed by
intel-e1000e-kmp-bigsmp-1.9.5_2.6.16.46_0.12-1.2.i586
CDGBELSIZEAPP:~/Desktop/20120203 #
[/color]

Hi
Grab the last one in the list :wink: Then ensure they are both in the same
download location then;

rpm -Uhv e1000e*

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.1 (x86_64) Kernel 3.1.9-1.4-desktop
up 14:55, 5 users, load average: 0.16, 0.06, 0.06
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

11

Hi,

It seems okay after I did the followings:

  1. Install kernel source and kernel syms
  2. Install gcc, gcc++ from yast (software mgt)
  3. Download and extract e1000e-1.9.5.tar.gz
  4. cd to the above folder …/src then make install
  5. Go to network card and edit ethernet controller
12

On Tue, 07 Feb 2012 01:34:05 GMT
titaniark titaniark@no-mx.forums.suse.com wrote:
[color=blue]

Hi,

It seems okay after I did the followings:

  1. Install kernel source and kernel syms
  2. Install gcc, gcc++ from yast (software mgt)
  3. Download and extract e1000e-1.9.5.tar.gz
  4. cd to the above folder …/src then make install
  5. Go to network card and edit ethernet controller

[/color]
Hi
Just remember if the kernel updates you will need to do it again, if
you use the rpm method it will drop the module into an area called weak
updates and keep working until you rebuild/re-install the rpm.

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.1 (x86_64) Kernel 3.1.9-1.4-desktop
up 2 days 6:28, 6 users, load average: 0.00, 0.06, 0.10
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

13

Hi,

In what cases will the kernel updates? Will reboot or shutdown and startup update the kernel?

14

On 07/02/2012 06:04, titaniark wrote:
[color=blue]

In what cases will the kernel updates? Will reboot or shutdown and
startup update the kernel?[/color]

The process of rebooting or shutting down and then restarting will not
in itself update the kernel but it will use a newer kernel if it has
been updated since last reboot/restart.

HTH.

Simon
Novell/SUSE/NetIQ Knowledge Partner

Do you work with Novell technologies at a university, college or school?
If so, your campus could benefit from joining the Novell Technology
Transfer Partner (TTP) program. See TTP Organization | Micro Focus for more details.

15

Hi,

If there is newer kernel, it will be shown at the Software Updater?
If so, will it auto update those items in the Software Updater?

16

Hi ,
I am also facing the same issue with Network driver, could you suggest me the driver . I am putting the lspci out put here.

00:00.0 Host bridge [0600]: Intel Corporation Auburndale/Havendale DRAM Controller [8086:0040] (rev 02)
00:02.0 VGA compatible controller [0300]: Intel Corporation Auburndale/Havendale Integrated Graphics Controller [8086:0042] (rev 02)
00:16.0 Communication controller [0780]: Intel Corporation Ibex Peak HECI Controller [8086:3b64] (rev 06)
00:16.2 IDE interface [0101]: Intel Corporation Ibex Peak PT IDER Controller [8086:3b66] (rev 06)
Kernel modules: ide-pci-generic, ata_generic, pata_acpi
00:16.3 Serial controller [0700]: Intel Corporation Ibex Peak KT Controller [8086:3b67] (rev 06)
Kernel driver in use: serial
00:19.0 Ethernet controller [0200]: Intel Corporation Device [8086:10f0] (rev 06)
00:1a.0 USB Controller [0c03]: Intel Corporation Ibex Peak USB2 Enhanced Host Controller [8086:3b3c] (rev 06)
Kernel driver in use: ehci_hcd
Kernel modules: ehci-hcd
00:1b.0 Audio device [0403]: Intel Corporation Ibex Peak High Definition Audio [8086:3b56] (rev 06)
Kernel driver in use: HDA Intel
Kernel modules: snd-hda-intel
00:1d.0 USB Controller [0c03]: Intel Corporation Ibex Peak USB2 Enhanced Host Controller [8086:3b34] (rev 06)
Kernel driver in use: ehci_hcd
Kernel modules: ehci-hcd
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev a6)
00:1f.0 ISA bridge [0601]: Intel Corporation Ibex Peak LPC Interface Controller [8086:3b06] (rev 06)
00:1f.2 IDE interface [0101]: Intel Corporation Ibex Peak 4 port SATA IDE Controller [8086:3b20] (rev 06)
Kernel driver in use: ata_piix
Kernel modules: ide-pci-generic, ata_generic, pata_acpi, ata_piix
00:1f.3 SMBus [0c05]: Intel Corporation Ibex Peak SMBus Controller [8086:3b30] (rev 06)
Kernel driver in use: i801_smbus
Kernel modules: i2c-i801
00:1f.5 IDE interface [0101]: Intel Corporation Ibex Peak 2 port SATA IDE Controller [8086:3b26] (rev 06)
Kernel driver in use: ata_piix
Kernel modules: ide-pci-generic, ata_generic, pata_acpi, ata_piix
Thanks
Veer

17

Hi
What version of SLE and kernel, please post the output from the
following commands;

cat /etc/SuSE-release
uname -a

The device is;

vendor: 8086 ("Intel Corporation"), device: 10ef ("82578DM Gigabit Network Connection")

So it’s the e1000e module.

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.2 (x86_64) Kernel 3.4.11-2.16-desktop
up 5:28, 3 users, load average: 0.20, 0.12, 0.07
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

18

Here is the output for kernel and release.

linux-n65g:~/Desktop # cat /etc/SuSE-release
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 0
linux-n65g:~/Desktop # uname -a
Linux linux-n65g 2.6.27.19-5-default #1 SMP 2009-02-28 04:40:21 +0100 x86_64 x86_64 x86_64 GNU/Linux

Thanks for your quick reply.
Veerendra B

[QUOTE=malcolmlewis;10894]Hi
What version of SLE and kernel, please post the output from the
following commands;

cat /etc/SuSE-release
uname -a

The device is;

vendor: 8086 ("Intel Corporation"), device: 10ef ("82578DM Gigabit Network Connection")

So it’s the e1000e module.

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.2 (x86_64) Kernel 3.4.11-2.16-desktop
up 5:28, 3 users, load average: 0.20, 0.12, 0.07
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU[/QUOTE]

19

Hi
So did you try the steps in post #11? As in download the driver and
compile?

–
Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 12.2 (x86_64) Kernel 3.4.11-2.16-desktop
up 8:27, 3 users, load average: 0.02, 0.05, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

20

I have the same problem:

Intel Corporation Device [8086:1502]
Linux linux 2.6.32.12-0.7-Default #1 SMP