No updates for SLED11 SP1 OEM at HP 635 Notebook (LH486EA)

SUSE Linux Enterprise Desktop SLED Updates
1

Date of purchasing: 22 aug 2011
Purchased without extended waranty, just with 90 days trial updates for
SuSE
(will expired at 22 nov 2011)

No recovery DVD and no any registration code from HP shipped with this
notebook,
just the recovery partition on internal HDD.

I’m trying both without success:

activating Novell Customer’s Center after full system recover and

  • Yast → Novell Customer Center Configuration:

All switches in its default state:
[color=blue]

Hardware Profile
Optional Information
Registration Code
Regularly Synchronize with the Customer Center
[/color]
After pressing [Next] button some dialogs showed (without action
requires) and
following message box at end:
[color=blue]
(from superuser)
Software repositories did not neet to be changed.
[OK]
[/color]

Actual result:
No online repositories connected, only SLED11 local hard drive and
drivers online repositories:

Code:

$ zypper lr -d | awk ‘-F|’ ‘{print $8 }’
URI

http://www2.ati.com/suse/hp/cnb/sle11sp1
http://www.broadcom.com/docs/linux_sta/repo/HP/bnb/sle11sp1
https://nu.novell.com/repo/$RCE/SLED11-SP1-HP-CNB-Unregistered-Updates/sle-11-i586/
hd:///sled11.00?device=/dev/sda1&filesystem=auto
hd:///maintenance-updates?device=/dev/sda1
http://download.nvidia.com/novell/sle11sp1

Expected result:
SLED11-SP1-Pool and SLED11-SP1-Updates repositories will appears into
zypper lr output.
Also I expect SDK will appears in available product (currently list is
empty).

Details:

Into /root/.suse_register.log after configuration NCC at Yast appears
following:
[color=blue]

…
2011-10-26 23:30:14 SUSE::SRPrivate - [info] SEND DATA to URI:
https://secure-www.novell.com/center/regsvc-1.0/?command=listproducts&lang=en-US&version=1.0:
…

<?xml version="1.0" encoding="UTF-8"?>


ATI Video Drivers
…
SUSE-Linux-Enterprise-Desktop-SP1
SUSE-Linux-Enterprise-Desktop-SP1-migration
SUSE-Linux-Enterprise-Desktop-SP2
SUSE-Linux-Enterprise-Desktop-SP2-migration
SUSE-Linux-Enterprise-Desktop-SP3
SUSE-Linux-Enterprise-Desktop-SP3-migration
SUSE-Linux-Enterprise-Desktop-SP4
…
SUSE-Linux-Enterprise-SDK-SP1
SUSE-Linux-Enterprise-SDK-SP1-migration
SUSE-Linux-Enterprise-SDK-SP2
SUSE-Linux-Enterprise-SDK-SP2-migration
SUSE-Linux-Enterprise-SDK-SP3
SUSE-Linux-Enterprise-SDK-SP3-migration
SUSE-Linux-Enterprise-SDK-SP4
…
SUSE_SLED
SUSE_SLED-SP1-migration
SUSE_SLED-SP2-migration
SUSE_SLES
SUSE_SLES-SP1-migration
SUSE_SLES-SP2-migration
…

2011-10-26 23:30:15 SUSE::SRPrivate - [info] SEND DATA to URI:
https://secure-www.novell.com/center/regsvc/?command=register&lang=en-US&version=1.0:
2011-10-26 23:30:15 SUSE::SRPrivate - [info] <?xml version="1.0" encoding="utf-8"?>

5e95d5*****************3443fcd4

SUSE_SLED

Asia/Novosibirsk athlon i386 2011-10-26 23:30:16 SUSE::SRPrivate - [info] CODE: 302 MESSAGE: Moved Temporarily ... 2011-10-26 23:30:16 SUSE::SRPrivate - [info] SEND DATA to URI: [url]https://secure-www.novell.com/center/regsvc-1.0/?command=register&lang=en-US&version=1.0:[/url] 2011-10-26 23:30:16 SUSE::SRPrivate - [info] <?xml version="1.0" encoding="utf-8"?> 5e95d5*****************3443fcd4 SUSE_SLED Asia/Novosibirsk athlon i386 2011-10-26 23:30:18 SUSE::SRPrivate - [info] CODE: 200 MESSAGE: OK 2011-10-26 23:30:18 SUSE::SRPrivate - [info] Date: Tue, 25 Oct 2011 16:30:36 GMT 2011-10-26 23:30:18 SUSE::SRPrivate - [info] Content-Type: text/xml;charset=UTF-8 2011-10-26 23:30:18 SUSE::SRPrivate - [info] Content-Length: 752 2011-10-26 23:30:18 SUSE::SRPrivate - [info] Set-Cookie: ZNPCQ002-center=V0016cd87b2f; path=/ 2011-10-26 23:30:18 SUSE::SRPrivate - [info] P3p: CP="NOI" 2011-10-26 23:30:18 SUSE::SRPrivate - [info] Via: 1.1 ICS_SERVER (iChain 2.3.419) 2011-10-26 23:30:18 SUSE::SRPrivate - [info] 2011-10-26 23:30:18 SUSE::SRPrivate - [info] 2011-10-26 23:30:18 SUSE::SRPrivate - [info] <?xml version="1.0" encoding="UTF-8"?> 2011-10-26 23:30:22 SUSE::SRPrivate - [info] SEND DATA to URI: [url]https://secure-www.novell.com/center/regsvc/?command=register&lang=en-US&version=1.0:[/url] 2011-10-26 23:30:22 SUSE::SRPrivate - [info] <?xml version="1.0" encoding="utf-8"?>5e95d*******************3443fcd4 SUSE_SLED 2011-10-26 23:30:24 SUSE::SRPrivate - [info] CODE: 302 MESSAGE: Moved Temporarily

…
2011-10-26 23:30:24 SUSE::SRPrivate - [info] SEND DATA to URI:
https://secure-www.novell.com/center/regsvc-1.0/?command=register&lang=en-US&version=1.0:
2011-10-26 23:30:24 SUSE::SRPrivate - [info] <?xml version="1.0" encoding="utf-8"?>
5e95d5*******************3443fcd4
SUSE_SLED

2011-10-26 23:30:28 SUSE::SRPrivate - [info] CODE: 200 MESSAGE: OK

2011-10-26 23:30:28 SUSE::SRPrivate - [info] RECEIVED DATA:
…
2011-10-26 23:30:28 SUSE::SRPrivate - [info] <?xml version="1.0" encoding="UTF-8"?>

5e95d5***********************3443fcd4

http://www.broadcom.com/docs/linux_sta/repo/HP/bnb/sle11sp1 Broadcom-Driver-HP-BNB-SLE11-SP1 http://download.nvidia.com/novell/sle11sp1 nVidia-Driver-SLE11-SP1 http://www2.ati.com/suse/hp/cnb/sle11sp1 ATI-Driver-HP-CNB-SLE11-SP1 No errors. No errors. No errors. No errors. No errors. [/color]

On this .suse_register.log is finished, none added after click [OK]
button at final dialog, described early.

EXTRA DETAILS:

I have read other thread-
http://forums.novell.com/suse/suse-product-discussion-forums/suse-linux-enterprise/suse-linux-enterprise-desktop-sled/sled-updates/441023-repositories-do-not-work-sled-11-oem-2.html

Here wroten:
[color=blue]

There is a team at HP that works closely with SUSE. Bugs are sometimes
hard to replicate.
[/color]
so I can provide lot of details here at hope this can help us to
localize and fix this very anoying bug. It’s not hard to me to replicate
this bug :wink:

Code:
--------------------[color=blue]

cat /etc/ImageVersion[/color]
14.2.0

Code:
--------------------[color=blue]

uname -r[/color]
2.6.32.29-0.3-pae

Code:
--------------------[color=blue]

zypper list-updates[/color]
Loading repository data…
Reading installed packages…
No updates found.

Code:
--------------------[color=blue]

sudo suse_register --restore-repos[/color]
Registration finished successfully

(after this output of zypper lr remains unchanged, only 6 listed above
repositories).

Code:
--------------------[color=blue]

LANG=C sudo zypper refresh --services[/color]
All services have been refreshed.
Repository ‘ATI-Driver-HP-CNB-SLE11-SP1’ is up to date.
Repository ‘Broadcom-Driver-HP-BNB-SLE11-SP1’ is up to date.
Repository ‘HP-SBSO-Emergency-Channel’ is up to date.
Repository ‘SUSE-Linux-Enterprise-Desktop-11-SP1 11.1.1-1.133’ is up to date.
Retrieving repository ‘SuSE-Linux-Maintenance-Updates’ metadata [done]
Repository ‘nVidia-Driver-SLE11-SP1’ is up to date.
All repositories have been refreshed.

(this is same 6 repositories- online drivers and local SLED from
recovery partition).

If need some another details, tests, etc- feel free to ask here or via
PM.

–
asashnov

asashnov’s Profile: http://forums.novell.com/member.php?userid=118494
View this thread: http://forums.novell.com/showthread.php?t=447318

2

I think the lack of repositories being set up is due to your not
supplying NCC with with a Registration Code. Certainly with non-HP SLED
you don’t get repos unless you supply a Registration Code. If you didn’t
get a Registration Code from HP I don’t see how you’re supposed to get
90 days worth of updates. There’s a guy who works for HP in some
capacity who posts on here sometimes, maybe he’ll be able to clarify.

You could go through the process of ‘downloading a trial version of
SLED’ (http://www.suse.com/products/desktop/eval.html) but stop before
you do the actual download. That will get you a code and I assume that
if you give that to NCC you’ll get the repositories plus 60 days worth
of updates.

Out of curiosity - why did you buy a laptop with an OS on it that only
gets updates for 90 days? I’ve never really understood why HP sell
laptops with an evaluation copy of SLED or why someone would buy one.
People express annoyance about trial-ware that comes pre-loaded on
Windows machines, HP are selling laptops where the OS itself is
trial-ware.

–
mikewillis

mikewillis’s Profile: http://forums.novell.com/member.php?userid=7510
View this thread: http://forums.novell.com/showthread.php?t=447318

3

I had similar problems with HP ProBook 4525s. Finally i got a registered
product. In my case, cause failure of registration was that I wrote the
profile data in the NCC by Russian national symbols. After I rewrote
everything in transliterated, registration was completed successfully
and in NCC Systems tab I saw my system. Also I dot an official
repositories.
(http://forums.novell.com/suse/suse-product-discussion-forums/suse-linux-enterprise/suse-linux-enterprise-desktop-sled/sled-updates/419811-can-not-activate-hp-oem-sled-11-recive-updates.html)

4

Hi !

I have contacted the HP SLED support team.

Could you please tell me which email you used to register your product
(through NCC/YaST, an email is asked, as well as a product name)
Did you first create a Novell Account ? Is your product listed ?
‘Novell Customer Center’ (http://www.novell.com/customercenter/) (use
your email you gave during the initial configuration in order to
register to NCC)

I just received a HP SLED laptop (factory). At first, the repositories
were not enabled. After using YaST->Customer Center, giving a correct
email and just clicking on Next / Finish (without any HP registration
code), I just got the desied repositories.

Regards,

Arnaud

–
Arnaudk93

Arnaudk93’s Profile: http://forums.novell.com/member.php?userid=91595
View this thread: http://forums.novell.com/showthread.php?t=447318

5

Could you please execute the command below and give me the results ?

cat /etc/ImageVersion-

The support team told me they expected something else.

–
Arnaudk93

Arnaudk93’s Profile: http://forums.novell.com/member.php?userid=91595
View this thread: http://forums.novell.com/showthread.php?t=447318

6

[color=blue]

cat /etc/ImageVersion[/color]
14.2.0

In my profile on NCC all fields are filled in english letters (name,
job title, city,…), e-mail status: validated.
But during configuration NCC e-mail never asked from me.

–
asashnov

asashnov’s Profile: http://forums.novell.com/member.php?userid=118494
View this thread: http://forums.novell.com/showthread.php?t=447318

7

Welcome to the club.

Another thread was created :
http://forums.novell.com/suse/suse-product-discussion-forums/suse-linux-enterprise/suse-linux-enterprise-desktop-sled/sled-updates/441023-repositories-do-not-work-sled-11-oem.html

–
ste615

ste615’s Profile: http://forums.novell.com/member.php?userid=12247
View this thread: http://forums.novell.com/showthread.php?t=447318

8

Hello,

Would someone please let know how they contacted HP SLED Team?

Date of Purchase: 15 Jan 2012 HP ProBook 6560B (LG652EA)
SLED 11 License Expires: 2015 (Valid Registration Code)
Recovery DVD: YES (647509-B22) SLED 11 Linux SP1 32 bit

Tried upgrading to SP2, but no BNB SP2 repo available…

https://nu.novell.com/repo/$RCE/SLED11-SP2-HP-BNB-Updates/

Connect using your mirror credentials, there isn’t anything inside…