Printing from GUI not working

Hi,

we have a CUPS 1.5.x Server and we can only print from commandline using lp. Trying to print from GUI, the dialog shows a status “Getting printer information failed” and the Print button stays insensitive. Any clues?

Best Regards,
Oliver

[QUOTE=tpzvega;58956]Hi,

we have a CUPS 1.5.x Server and we can only print from commandline using lp. Trying to print from GUI, the dialog shows a status “Getting printer information failed” and the Print button stays insensitive. Any clues?

Best Regards,
Oliver[/QUOTE]
Hi and welcome to the Forum :slight_smile:
So if you login to the printserver ip address and port 631 what is the status, can you see the jobs spooling there?

What is the actual release of SLES? When you say GUI, this is a desktop, a remote one, local on the print server?

cat /etc/SuSE-release

Could be an issue with misconfigured/malconfigured Polkit.
https://en.wikipedia.org/wiki/Polkit

# pkaction |grep -i cups org.opensuse.cupspkhelper.mechanism.all-edit org.opensuse.cupspkhelper.mechanism.class-edit org.opensuse.cupspkhelper.mechanism.devices-get org.opensuse.cupspkhelper.mechanism.job-edit org.opensuse.cupspkhelper.mechanism.job-not-owned-edit org.opensuse.cupspkhelper.mechanism.printer-enable org.opensuse.cupspkhelper.mechanism.printer-local-edit org.opensuse.cupspkhelper.mechanism.printer-remote-edit org.opensuse.cupspkhelper.mechanism.printer-set-default org.opensuse.cupspkhelper.mechanism.printeraddremove org.opensuse.cupspkhelper.mechanism.server-settings

For more information:
https://forums.suse.com/showthread.php?7202-User-mount-of-USB-sticks&p=34397#post34397

=> SLE Security Guide, chapter 9 or 10
https://documentation.suse.com/