Hi,
we have a CUPS 1.5.x Server and we can only print from commandline using lp. Trying to print from GUI, the dialog shows a status “Getting printer information failed” and the Print button stays insensitive. Any clues?
Best Regards,
Oliver
[QUOTE=tpzvega;58956]Hi,
we have a CUPS 1.5.x Server and we can only print from commandline using lp. Trying to print from GUI, the dialog shows a status “Getting printer information failed” and the Print button stays insensitive. Any clues?
Best Regards,
Oliver[/QUOTE]
Hi and welcome to the Forum 
So if you login to the printserver ip address and port 631 what is the status, can you see the jobs spooling there?
What is the actual release of SLES? When you say GUI, this is a desktop, a remote one, local on the print server?
cat /etc/SuSE-releaseCould be an issue with misconfigured/malconfigured Polkit.
https://en.wikipedia.org/wiki/Polkit
# pkaction |grep -i cups
org.opensuse.cupspkhelper.mechanism.all-edit
org.opensuse.cupspkhelper.mechanism.class-edit
org.opensuse.cupspkhelper.mechanism.devices-get
org.opensuse.cupspkhelper.mechanism.job-edit
org.opensuse.cupspkhelper.mechanism.job-not-owned-edit
org.opensuse.cupspkhelper.mechanism.printer-enable
org.opensuse.cupspkhelper.mechanism.printer-local-edit
org.opensuse.cupspkhelper.mechanism.printer-remote-edit
org.opensuse.cupspkhelper.mechanism.printer-set-default
org.opensuse.cupspkhelper.mechanism.printeraddremove
org.opensuse.cupspkhelper.mechanism.server-settings
For more information:
https://forums.suse.com/showthread.php?7202-User-mount-of-USB-sticks&p=34397#post34397
=> SLE Security Guide, chapter 9 or 10
https://documentation.suse.com/