Hello,
SR#10794266071 - back in 2012 we faced a downtime, and someone from
backline fixed the issue only within one dialin session… issue
resolved 
SR#10823227614 - on the same server we faced another issue where we were
not able to generete the report … Support guys took more then 45 days
to inform us that its a bug
here is the output of the email we got from support on 05/20/2013 while
we opened the SR on 03/29/2013
[color=blue]
The engineering have analyzed the logs that I have been getting from in
our dial ins for past few days and the issue is found to be the SLM or
may be in Jasper code.
Following is the analysis from the developer,
When the Report is run the Jasper has call back function which is in SLM
which it uses to talk to SLM.
When the report is running/completed the status is sent to SLM.
Depending on the status update from Jasper, the SLM code create a swap
in /tmp/esec* for this report.
It also caches the results in a cache dir that it created in
/var/opt/novell/sentinel_log_mgr/data/server.cache/JASPER_REPORT
When the status completed the SLP writes report results to
/tmp/esec-tmp-mgr-.tmp/reportResult.tmp/*.pdf.[color=green]
From the code it developer has found that there is an issue in either[/color]
Jasper not updating the status to SLM engine or
the SLM receiving the status from Jasper but not writing the report.
Since there are no logs added in this part of the code, we could not get
which modules failed in this case.
It is kind of race condition that developer is trying to analyze and fix
in the code, but before that he needs to add the debug (logs)code
in a build.
I will be getting a debug build today or tomorrow to collect the logs in
this areas and send the same to you with instructions to apply the debug
build.
I WILL OPEN A BUG FOR THIS ISSUE TO BE TRACKED AND
UPDATE THE SAME IN THE SR.[/color]
on 28th we upgraded the ‘Syslog’ connector, and the same server stopped
responding, then on 05/28/2013 01:35:26 we opened an SR#10832092781 and
provided all the required logs/details with the SR. on 29th we got an
email from support to perform some activities … we did without luck,
fortunately engineer was available and he took the dialin session, and
verified that the steps provided were not a solution.
Since then we didnt heard anything from Support yet.
–
imranliaquat
imranliaquat’s Profile: https://forums.netiq.com/member.php?userid=2539
View this thread: https://forums.netiq.com/showthread.php?t=47878
I will follow up with the EMEA support center on this.
imranliaquat;2266206 Wrote:[color=blue]
Hello,
SR#10794266071 - back in 2012 we faced a downtime, and someone from
backline fixed the issue only within one dialin session… issue
resolved
SR#10823227614 - on the same server we faced another issue where we
were
not able to generete the report … Support guys took more then 45 days
to inform us that its a bug
here is the output of the email we got from support on 05/20/2013
while
we opened the SR on 03/29/2013
[color=green]
The engineering have analyzed the logs that I have been getting from[/color]
in[color=green]
our dial ins for past few days and the issue is found to be the SLM[/color]
or[color=green]
may be in Jasper code.
Following is the analysis from the developer,
When the Report is run the Jasper has call back function which is in[/color]
SLM[color=green]
which it uses to talk to SLM.
When the report is running/completed the status is sent to SLM.
Depending on the status update from Jasper, the SLM code create a[/color]
swap[color=green]
in /tmp/esec* for this report.
It also caches the results in a cache dir that it created in
/var/opt/novell/sentinel_log_mgr/data/server.cache/JASPER_REPORT
When the status completed the SLP writes report results to
/tmp/esec-tmp-mgr-.tmp/reportResult.tmp/*.pdf.[color=darkred]
From the code it developer has found that there is an issue in[/color][/color]
either[color=green]
Jasper not updating the status to SLM engine or
the SLM receiving the status from Jasper but not writing the report.
Since there are no logs added in this part of the code, we could not[/color]
get[color=green]
which modules failed in this case.
It is kind of race condition that developer is trying to analyze and[/color]
fix[color=green]
in the code, but before that he needs to add the debug (logs)code
in a build.
I will be getting a debug build today or tomorrow to collect the logs[/color]
in[color=green]
this areas and send the same to you with instructions to apply the[/color]
debug[color=green]
build.
I WILL OPEN A BUG FOR THIS ISSUE TO BE TRACKED AND
UPDATE THE SAME IN THE SR.[/color]
on 28th we upgraded the ‘Syslog’ connector, and the same server
stopped
responding, then on 05/28/2013 01:35:26 we opened an SR#10832092781
and
provided all the required logs/details with the SR. on 29th we got an
email from support to perform some activities … we did without luck,
fortunately engineer was available and he took the dialin session, and
verified that the steps provided were not a solution.
Since then we didnt heard anything from Support yet.
–
imranliaquat
imranliaquat’s Profile:
https://forums.netiq.com/member.php?userid=2539
View this thread: https://forums.netiq.com/showthread.php?t=47878[/color]
–
mradford
mradford’s Profile: http://forums.novell.com/member.php?userid=44589
View this thread: http://forums.novell.com/showthread.php?t=467190
after a long pause(4 working days without any response/email from
support)yesterday we got an email from support about a dial in session.
I asked them to do it tomorrow(Friday)
–
imranliaquat
imranliaquat’s Profile: https://forums.netiq.com/member.php?userid=2539
View this thread: https://forums.netiq.com/showthread.php?t=47878
Ok, I am glad they reached out, thank you for your business. I hope this
resolves the issue
imranliaquat;2266914 Wrote:[color=blue]
after a long pause(4 working days without any response/email from
support)yesterday we got an email from support about a dial in
session.
I asked them to do it tomorrow(Friday)
–
imranliaquat
imranliaquat’s Profile:
https://forums.netiq.com/member.php?userid=2539
View this thread: https://forums.netiq.com/showthread.php?t=47878[/color]
–
mradford
mradford’s Profile: http://forums.novell.com/member.php?userid=44589
View this thread: http://forums.novell.com/showthread.php?t=467190