SR#10840184931

Hi,

I have tried to get in touch with my support engineer 4 or 5 times the
last 3 weeks. Hi is alway unavailable, he’s promise to get back almost
never does and worst of all for us is that the issu with upgrading a
cluster node to OES11 doesn’t happen.
The last contact I hade with him was a e-mail message September 18 where
he was apologising not getting back to me and promising he would, didn’t
happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.

/Lenart


lelle

lelle’s Profile: https://forums.novell.com/member.php?userid=1678
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lelle;2287161 Wrote:[color=blue]

Hi,

I have tried to get in touch with my support engineer 4 or 5 times the
last 3 weeks. Hi is alway unavailable, he’s promise to get back almost
never does and worst of all for us is that the issu with upgrading a
cluster node to OES11 doesn’t happen.
The last contact I hade with him was a e-mail message September 18 where
he was apologising not getting back to me and promising he would, didn’t
happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.

/Lenart[/color]

Thanks for letting me know about this.
We will get this taken care of, ASAP. You should get someone on it
today.

Mike Radford
Director Support


mradford

mradford’s Profile: https://forums.novell.com/member.php?userid=44589
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Hi Lenart,

I am the director of support for EMEA and I am sorry you suffered such
an experience. I have asked my manager Robert Simai to speak with the TS
Engineer and ensure the communication channel is re-established with you
immediately.

Sorry you had to raise this in the forums and i will send you a personal
note

Regards,

Cathal

lelle;2287161 Wrote:[color=blue]

Hi,

I have tried to get in touch with my support engineer 4 or 5 times the
last 3 weeks. Hi is alway unavailable, he’s promise to get back almost
never does and worst of all for us is that the issu with upgrading a
cluster node to OES11 doesn’t happen.
The last contact I hade with him was a e-mail message September 18 where
he was apologising not getting back to me and promising he would, didn’t
happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.

/Lenart[/color]


ck150673

ck150673’s Profile: https://forums.novell.com/member.php?userid=120395
View this thread: https://forums.novell.com/showthread.php?t=471066