I decided to buy Suse Enterprise Desktop with 1 year support, and damn, I regret about it. I payed right away and downloaded ISO file, but all attempts to burn an installation disc failed. The burned DVD contains no files and is not bootable (I tried 4 discs and 3 burners, I am stubborn). Checksums are NOT provided in the page with download instructions. I tried to re-load ISO - the webserver threw an error that I exceeded the 5 possible attempts to download. Why that happened, I have no idea - I tried to download only twice. Instructions for customers are ridiculous and say nothing about handling such errors. I tried to go another way: download the trial version, and use my code to validate it. The server kills my downloads (error “The connection was reset”). I use FireFox DownThemAll download manager, so from my side downloading was stable.
In summary, I payed $50 for a corrupted ISO file, lost 3 hours of my time trying to reload ISO, got stuck and mad. I will call the customer care. But I think that customer should not spend time calling and explaining his troubles because installation downloads are so badly managed… I used openSuse and Ubuntu, and will stay with them.
Thank you, Novell. Never again. I consider it as biggest scam in software I ever bought. Download process is organized unprofessionally, I don’t want to spend my time on this any more.
Maybe my experience will be useful or those who consider choosing Suse Enterprise Desktop.
[QUOTE=nvladimus;2809]I decided to buy Suse Enterprise Desktop with 1 year support, and damn, I regret about it. I payed right away and downloaded ISO file, but all attempts to burn an installation disc failed. The burned DVD contains no files and is not bootable (I tried 4 discs and 3 burners, I am stubborn). Checksums are NOT provided in the page with download instructions. I tried to re-load ISO - the webserver threw an error that I exceeded the 5 possible attempts to download. Why that happened, I have no idea - I tried to download only twice. Instructions for customers are ridiculous and say nothing about handling such errors. I tried to go another way: download the trial version, and use my code to validate it. The server kills my downloads (error “The connection was reset”). I use FireFox DownThemAll download manager, so from my side downloading was stable.
In summary, I payed $50 for a corrupted ISO file, lost 3 hours of my time trying to reload ISO, got stuck and mad. I will call the customer care. But I think that customer should not spend time calling and explaining his troubles because installation downloads are so badly managed… I used openSuse and Ubuntu, and will stay with them.
Thank you, Novell. Never again. I consider it as biggest scam in software I ever bought. Download process is organized unprofessionally, I don’t want to spend my time on this any more.
Maybe my experience will be useful or those who consider choosing Suse Enterprise Desktop.[/QUOTE]
Did you check the checksum? Did you burn it as an image? Did you check your installation DVD (the installation process suggests it during installation)?
Yesterday I downloaded the appropriate image, burned it to a DVD and updated to SLED11 SP-2. Everything went quite smooth.
What OS did you use? If it was Windows, that might be the reason for your fault.
Earlier, when I used Internet Exproler for downloding, the process stopped short at 2GB of 4.7 with the wrong checksum.
After using Linux Mozilla Firefox download, I managed this from the very first attempt, although explorer download is considered less reliable for such large files.
Wish you success along the links provided by malcolmlewis.