NetIQ SR's needing attention

Non-Technical Threads Talk to a SUSE Technical Services Manager
1

Hello,

More NetIQ SR’s that show as “awaiting Novell” but I can’t get any
answer/response (is it really that hard to get the technician to at
least respond??)

SR # 10943414581
I’ve inquired repeatedly to make sure that the technician received the
information requested as I had to FTP it.

SR #10962893191
I’ve inquired repeatedly (and I believe I’ve been more than patient
waiting almost 5 days) for an answer to a simple question relating to
the documentation.

Thank you

–
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2

Hi Kevin
Let me see if I can get you an update.
Keep in mind, you are always free to call in and ask for a manager.

Mike

kjhurni;2400741 Wrote:[color=blue]

Hello,

More NetIQ SR’s that show as “awaiting Novell” but I can’t get any
answer/response (is it really that hard to get the technician to at
least respond??)

SR # 10943414581
I’ve inquired repeatedly to make sure that the technician received the
information requested as I had to FTP it.

SR #10962893191
I’ve inquired repeatedly (and I believe I’ve been more than patient
waiting almost 5 days) for an answer to a simple question relating to
the documentation.

Thank you[/color]

–
mradford

mradford’s Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=493178