SR Escalation/prodding please

Non-Technical Threads Talk to a SUSE Technical Services Manager
1

Hello,

I have an SR:
Service Request # 101136875941

That is being worked on, but it’s progressing extremely slowly (we’re
going on 3 weeks now I believe).
Any chance I can get it escalated so we can get resolved by the end of
the week?

Thanks!

–
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Check out my OES2 Guides:
Installing OES2 SP2:
http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide
Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
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http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id

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2

I have notified the Product Support Manager and asked him to look into
it for you.

Lothar

–
lwegner

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3

lwegner;2473191 Wrote:[color=blue]

I have notified the Product Support Manager and asked him to look into
it for you.

Lothar[/color]

Thanks!

Looks like things are happening now.

–
The opinions expressed are my own.
Check out my OES2 Guides:
Installing OES2 SP2:
http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide
Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
GroupWise Migration with OES2 ID Transfer:
http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id

kjhurni’s Profile: https://forums.novell.com/member.php?userid=734
View this thread: https://forums.novell.com/showthread.php?t=506638