Reporting bugs in SLES 15

SUSE Customer Center
1

Hi,

We need to report a bug in SLES 15 but I couldn’t find anywhere to do it in SCC. I tried clicking on the Support link under My Tools but even though I have Support Access enabled in the Organization settings, I get a message that I’m not entitled.

Does anyone have information on how to report SLES bugs?

Thanks,
/Mikael

2

[QUOTE=mickey_n;59260]Hi,

We need to report a bug in SLES 15 but I couldn’t find anywhere to do it in SCC. I tried clicking on the Support link under My Tools but even though I have Support Access enabled in the Organization settings, I get a message that I’m not entitled.

Does anyone have information on how to report SLES bugs?

Thanks,
/Mikael[/QUOTE]
Hi
You should be able to create one here, but if you have an active subscription create a Support Request?
https://bugzilla.suse.com/index.cgi

What is the issue your having?

3

[QUOTE=malcolmlewis;59270]Hi
You should be able to create one here, but if you have an active subscription create a Support Request?
https://bugzilla.suse.com/index.cgi

What is the issue your having?[/QUOTE]

Thanks Malcolm
I’ll have a look at the bugzilla page, it looks promising. Yes we have active subscriptions but as I wrote, when I tried to create a support request it tells me that I’m not entitled. I suppose I could call them on the phone to get help with that.

I actually don’t know what the issue is yet, I was just told to find out how to report bugs.

Thanks
/Mikael

4

I now have som more information on the bug. I don’t think it is helpful to write it all here but it is related to a NULL pointer dereference in the kernel 4.12.14-197.29 in SLES 15 SP1

/Mikael

5

[QUOTE=mickey_n;59274]I now have som more information on the bug. I don’t think it is helpful to write it all here but it is related to a NULL pointer dereference in the kernel 4.12.14-197.29 in SLES 15 SP1

/Mikael[/QUOTE]
Hi
There was an entry about a fix in the kernel you have installed…
https://www.suse.com/support/update/announcement/2019/suse-su-20193317-1/

6

Just a final note. After contacting our account representative at SUSE we got help to open a case at SUSE Tech Support.

Thanks for all the help with this.

/Mikael

7

[QUOTE=mickey_n;59277]Just a final note. After contacting our account representative at SUSE we got help to open a case at SUSE Tech Support.

Thanks for all the help with this.

/Mikael[/QUOTE]
Hi
Your welcome, thanks for reporting back :slight_smile: