Bluetooth adaptor not found after system update

SUSE Linux Enterprise Desktop SLED Updates
1

Hi,

My Bluetooth adaptor is not found after some updates!

Below is the output of lsusb and rfkill

lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 003: ID 138a:003d Validity Sensors, Inc. 
Bus 003 Device 004: ID 1bcf:2c2a Sunplus Innovation Technology Inc. 

rfkill list
0: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no

Thanks,
Ahmed

2

[QUOTE=aabdelkhalek;25294]Hi,

My Bluetooth adaptor is not found after some updates!

Below is the output of lsusb and rfkill

lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 003: ID 138a:003d Validity Sensors, Inc. 
Bus 003 Device 004: ID 1bcf:2c2a Sunplus Innovation Technology Inc. 

rfkill list
0: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no

Thanks,
Ahmed[/QUOTE]

Which version of SLED?

Which updates did you install immediately prior to noticing the bluetooth adapter was no longer working? (/var/log/zypp/history)

Is this Bluetooth adapter built in or external plugged in to a USB port? If built in, have you checked its not somehow got disabled in BIOS? If it’s external, if you unplug it and plug it back in is it mentioned in output of dmesg?

That 1bcf:2c2a device isn’t listed at http://www.linux-usb.org/usb-ids.html do you know that’s not the bluetooth adapter? If you do and know what it is you could submit the details to The USB ID Repository.

3

[QUOTE=mikewillis;25299]Which version of SLED?[/QUOTE] it is SLED 11 SP3

[QUOTE]Which updates did you install immediately prior to noticing the bluetooth adapter was no longer working? (/var/log/zypp/history)[/QUOTE] If I recall correctly, the problem is below:

Problem: rt3290-kmp-default-3.9.2_3.0.13_0.27-0.1.1.x86_64 requires kernel(default:kernel_printk) = 9cc1b39ddf89e9f5, but this requirement cannot be provided deleted providers: kernel-default-base-3.0.101-0.7.17.1.x86_64 Solution 1: deinstallation of rt3290-kmp-default-3.9.2_3.0.13_0.27-0.1.1.x86_64 Solution 2: do not install patch:sledsp3-kernel-9751.noarch Solution 3: break rt3290-kmp-default-3.9.2_3.0.13_0.27-0.1.1.x86_64 by ignoring some of its dependencies Choose from above solutions by number or cancel [1/2/3/c] (c): and then we decided to go ahead with the update and fix the bluetooth adaptor later.

[QUOTE]
Is this Bluetooth adapter built in or external plugged in to a USB port? If built in, have you checked its not somehow got disabled in BIOS? If it’s external, if you unplug it and plug it back in is it mentioned in output of dmesg?[/QUOTE]
it is built in and I believe it is common with the wireless driver they both have the same name rt3920. And I checked in BIOS and it is not disabled.

[QUOTE]
That 1bcf:2c2a device isn’t listed at http://www.linux-usb.org/usb-ids.html do you know that’s not the bluetooth adapter? If you do and know what it is you could submit the details to The USB ID Repository.[/QUOTE]
Not sure what is that?

Thanks,
Ahmed

4

[QUOTE=aabdelkhalek;25343]it is SLED 11 SP3

If I recall correctly, the problem is below:

Problem: rt3290-kmp-default-3.9.2_3.0.13_0.27-0.1.1.x86_64 requires kernel(default:kernel_printk) = 9cc1b39ddf89e9f5, but this requirement cannot be provided deleted providers: kernel-default-base-3.0.101-0.7.17.1.x86_64 Solution 1: deinstallation of rt3290-kmp-default-3.9.2_3.0.13_0.27-0.1.1.x86_64 Solution 2: do not install patch:sledsp3-kernel-9751.noarch Solution 3: break rt3290-kmp-default-3.9.2_3.0.13_0.27-0.1.1.x86_64 by ignoring some of its dependencies Choose from above solutions by number or cancel [1/2/3/c] (c): and then we decided to go ahead with the update and fix the bluetooth adaptor later.
[/QUOTE]
That you say “If I recall correctly” makes it sound like the problem occurred long enough ago that you can’t remember exactly when it happened. How long ago did it stop working? Where are you getting that zypper output from? Who is the ‘we’ who decided to go ahead with the update?

kernel-default-base-3.0.101-0.7.17.1 (mentioned in that zypper output) is a SLED 11 SP2 package (https://download.suse.com/Download?buildid=xKbWHe4etUM~)

What’s the output of

$ uname -a $ zypper lr -u $ zypper verify

5

[QUOTE=mikewillis;25346]That you say “If I recall correctly” makes it sound like the problem occurred long enough ago that you can’t remember exactly when it happened. How long ago did it stop working? Where are you getting that zypper output from? Who is the ‘we’ who decided to go ahead with the update?

kernel-default-base-3.0.101-0.7.17.1 (mentioned in that zypper output) is a SLED 11 SP2 package (https://download.suse.com/Download?buildid=xKbWHe4etUM~)

What’s the output of

$ uname -a $ zypper lr -u $ zypper verify[/QUOTE]

It stopped working a month ago. That zypper output was from my machine before the problem and before the update. I copied it from my other post. We includes malcomlewis who was helping me resolve other issues. More details can be in my other post “Display not working after update”

Here you’re the requested printouts

#uname -r
3.0.101-0.40-default
# zypper lr -u
#  | Alias                                     | Name                                                  | Enabled | Refresh | URI                                                                                                             
---+-------------------------------------------+-------------------------------------------------------+---------+---------+-----------------------------------------------------------------------------------------------------------------
 1 | /home:DarkPlayer:Pipelight.repo           | /home:DarkPlayer:Pipelight.repo                       | Yes     | Yes     | http://download.opensuse.org/repositories/home:/DarkPlayer:/Pipelight/openSUSE_12.2                             
 2 | ATI-Driver-SLE11-SP3                      | ATI-Driver-SLE11-SP3                                  | Yes     | Yes     | http://www2.ati.com/suse/sle11sp3                                                                               
 3 | HP-BNB-Dedicated-Update-Channel           | HP-BNB-Dedicated-Update-Channel                       | Yes     | Yes     | https://SLED11SP2HPBNBUNREGISTERED@nu.novell.com/repo/$RCE/SLED11-SP2-HP-BNB-Unregistered-Updates/sle-11-x86_64/
 4 | SLED11-SP3-SDK                            | SUSE Linux Enterprise Software Development Kit 11 SP3 | Yes     | No      | iso:///?iso=SLE-11-SP3-SDK-DVD-x86_64-GM-DVD1.iso&url=file:///home/aabdelkhalek/installs/                       
 5 | nVidia-Driver-SLE11-SP3                   | nVidia-Driver-SLE11-SP3                               | Yes     | Yes     | http://download.nvidia.com/novell/sle11sp3                                                                      
 6 | nu_novell_com:SLE11-SDK-SP1-Pool          | SLE11-SDK-SP1-Pool                                    | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP1-Pool/sle-11-x86_64?credentials=NCCcredentials                     
 7 | nu_novell_com:SLE11-SDK-SP1-Updates       | SLE11-SDK-SP1-Updates                                 | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP1-Updates/sle-11-x86_64?credentials=NCCcredentials                  
 8 | nu_novell_com:SLE11-SDK-SP2-Core          | SLE11-SDK-SP2-Core                                    | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP2-Core/sle-11-x86_64?credentials=NCCcredentials                     
 9 | nu_novell_com:SLE11-SDK-SP2-Updates       | SLE11-SDK-SP2-Updates                                 | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP2-Updates/sle-11-x86_64?credentials=NCCcredentials                  
10 | nu_novell_com:SLE11-SDK-SP3-Pool          | SLE11-SDK-SP3-Pool                                    | Yes     | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP3-Pool/sle-11-x86_64?credentials=NCCcredentials                     
11 | nu_novell_com:SLE11-SDK-SP3-Updates       | SLE11-SDK-SP3-Updates                                 | Yes     | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP3-Updates/sle-11-x86_64?credentials=NCCcredentials                  
12 | nu_novell_com:SLE11-SP1-Debuginfo-Pool    | SLE11-SP1-Debuginfo-Pool                              | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SP1-Debuginfo-Pool/sle-11-x86_64?credentials=NCCcredentials               
13 | nu_novell_com:SLE11-SP1-Debuginfo-Updates | SLE11-SP1-Debuginfo-Updates                           | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SP1-Debuginfo-Updates/sle-11-x86_64?credentials=NCCcredentials            
14 | nu_novell_com:SLE11-SP2-Debuginfo-Core    | SLE11-SP2-Debuginfo-Core                              | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SP2-Debuginfo-Core/sle-11-x86_64?credentials=NCCcredentials               
15 | nu_novell_com:SLE11-SP2-Debuginfo-Updates | SLE11-SP2-Debuginfo-Updates                           | No      | Yes     | https://nu.novell.com/repo/$RCE/SLE11-SP2-Debuginfo-Updates/sle-11-x86_64?credentials=NCCcredentials            
16 | nu_novell_com:SLED11-Extras               | SLED11-Extras                                         | Yes     | Yes     | https://nu.novell.com/repo/$RCE/SLED11-Extras/sle-11-x86_64?credentials=NCCcredentials                          
17 | nu_novell_com:SLED11-SP1-Pool             | SLED11-SP1-Pool                                       | No      | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP1-Pool/sle-11-x86_64?credentials=NCCcredentials                        
18 | nu_novell_com:SLED11-SP1-Updates          | SLED11-SP1-Updates                                    | No      | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP1-Updates/sle-11-x86_64?credentials=NCCcredentials                     
19 | nu_novell_com:SLED11-SP2-Core             | SLED11-SP2-Core                                       | No      | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP2-Core/sle-11-x86_64?credentials=NCCcredentials                        
20 | nu_novell_com:SLED11-SP2-HP-BNB-Updates   | SLED11-SP2-HP-BNB-Updates                             | No      | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP2-HP-BNB-Updates/sle-11-x86_64?credentials=NCCcredentials              
21 | nu_novell_com:SLED11-SP2-Updates          | SLED11-SP2-Updates                                    | No      | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP2-Updates/sle-11-x86_64?credentials=NCCcredentials                     
22 | nu_novell_com:SLED11-SP3-Pool             | SLED11-SP3-Pool                                       | Yes     | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP3-Pool/sle-11-x86_64?credentials=NCCcredentials                        
23 | nu_novell_com:SLED11-SP3-Updates          | SLED11-SP3-Updates                                    | Yes     | Yes     | https://nu.novell.com/repo/$RCE/SLED11-SP3-Updates/sle-11-x86_64?credentials=NCCcredentials                     
# zypper verify
Refreshing service 'nu_novell_com'.
Retrieving repository 'nVidia-Driver-SLE11-SP3' metadata [done]
Building repository 'nVidia-Driver-SLE11-SP3' cache [done]
Retrieving repository 'SLED11-SP3-Updates' metadata [done]
Building repository 'SLED11-SP3-Updates' cache [done]
Loading repository data...
Reading installed packages...

Dependencies of all installed packages are satisfied.
#
6

[QUOTE=aabdelkhalek;25347]It stopped working a month ago. That zypper output was from my machine before the problem and before the update. I copied it from my other post. We includes malcomlewis who was helping me resolve other issues. More details can be in my other post “Display not working after update”

Here you’re the requested printouts

[CODE]
#uname -r
3.0.101-0.40-default

zypper lr -u

| Alias | Name | Enabled | Refresh | URI

—±------------------------------------------±------------------------------------------------------±--------±--------±----------------------------------------------------------------------------------------------------------------
1 | /home:DarkPlayer:Pipelight.repo | /home:DarkPlayer:Pipelight.repo | Yes | Yes | http://download.opensuse.org/repositories/home:/DarkPlayer:/Pipelight/openSUSE_12.2
2 | ATI-Driver-SLE11-SP3 | ATI-Driver-SLE11-SP3 | Yes | Yes | http://www2.ati.com/suse/sle11sp3
3 | HP-BNB-Dedicated-Update-Channel | HP-BNB-Dedicated-Update-Channel | Yes | Yes | https://SLED11SP2HPBNBUNREGISTERED@nu.novell.com/repo/$RCE/SLED11-SP2-HP-BNB-Unregistered-Updates/sle-11-x86_64/
4 | SLED11-SP3-SDK | SUSE Linux Enterprise Software Development Kit 11 SP3 | Yes | No | iso:///?iso=SLE-11-SP3-SDK-DVD-x86_64-GM-DVD1.iso&url=file:///home/aabdelkhalek/installs/
5 | nVidia-Driver-SLE11-SP3 | nVidia-Driver-SLE11-SP3 | Yes | Yes | http://download.nvidia.com/novell/sle11sp3
6 | nu_novell_com:SLE11-SDK-SP1-Pool | SLE11-SDK-SP1-Pool | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP1-Pool/sle-11-x86_64?credentials=NCCcredentials
7 | nu_novell_com:SLE11-SDK-SP1-Updates | SLE11-SDK-SP1-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP1-Updates/sle-11-x86_64?credentials=NCCcredentials
8 | nu_novell_com:SLE11-SDK-SP2-Core | SLE11-SDK-SP2-Core | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP2-Core/sle-11-x86_64?credentials=NCCcredentials
9 | nu_novell_com:SLE11-SDK-SP2-Updates | SLE11-SDK-SP2-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP2-Updates/sle-11-x86_64?credentials=NCCcredentials
10 | nu_novell_com:SLE11-SDK-SP3-Pool | SLE11-SDK-SP3-Pool | Yes | Yes | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP3-Pool/sle-11-x86_64?credentials=NCCcredentials
11 | nu_novell_com:SLE11-SDK-SP3-Updates | SLE11-SDK-SP3-Updates | Yes | Yes | https://nu.novell.com/repo/$RCE/SLE11-SDK-SP3-Updates/sle-11-x86_64?credentials=NCCcredentials
12 | nu_novell_com:SLE11-SP1-Debuginfo-Pool | SLE11-SP1-Debuginfo-Pool | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SP1-Debuginfo-Pool/sle-11-x86_64?credentials=NCCcredentials
13 | nu_novell_com:SLE11-SP1-Debuginfo-Updates | SLE11-SP1-Debuginfo-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SP1-Debuginfo-Updates/sle-11-x86_64?credentials=NCCcredentials
14 | nu_novell_com:SLE11-SP2-Debuginfo-Core | SLE11-SP2-Debuginfo-Core | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SP2-Debuginfo-Core/sle-11-x86_64?credentials=NCCcredentials
15 | nu_novell_com:SLE11-SP2-Debuginfo-Updates | SLE11-SP2-Debuginfo-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLE11-SP2-Debuginfo-Updates/sle-11-x86_64?credentials=NCCcredentials
16 | nu_novell_com:SLED11-Extras | SLED11-Extras | Yes | Yes | https://nu.novell.com/repo/$RCE/SLED11-Extras/sle-11-x86_64?credentials=NCCcredentials
17 | nu_novell_com:SLED11-SP1-Pool | SLED11-SP1-Pool | No | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP1-Pool/sle-11-x86_64?credentials=NCCcredentials
18 | nu_novell_com:SLED11-SP1-Updates | SLED11-SP1-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP1-Updates/sle-11-x86_64?credentials=NCCcredentials
19 | nu_novell_com:SLED11-SP2-Core | SLED11-SP2-Core | No | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP2-Core/sle-11-x86_64?credentials=NCCcredentials
20 | nu_novell_com:SLED11-SP2-HP-BNB-Updates | SLED11-SP2-HP-BNB-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP2-HP-BNB-Updates/sle-11-x86_64?credentials=NCCcredentials
21 | nu_novell_com:SLED11-SP2-Updates | SLED11-SP2-Updates | No | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP2-Updates/sle-11-x86_64?credentials=NCCcredentials
22 | nu_novell_com:SLED11-SP3-Pool | SLED11-SP3-Pool | Yes | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP3-Pool/sle-11-x86_64?credentials=NCCcredentials
23 | nu_novell_com:SLED11-SP3-Updates | SLED11-SP3-Updates | Yes | Yes | https://nu.novell.com/repo/$RCE/SLED11-SP3-Updates/sle-11-x86_64?credentials=NCCcredentials

zypper verify

Refreshing service ‘nu_novell_com’.
Retrieving repository ‘nVidia-Driver-SLE11-SP3’ metadata [done]
Building repository ‘nVidia-Driver-SLE11-SP3’ cache [done]
Retrieving repository ‘SLED11-SP3-Updates’ metadata [done]
Building repository ‘SLED11-SP3-Updates’ cache [done]
Loading repository data…
Reading installed packages…

Dependencies of all installed packages are satisfied.

[/CODE][/QUOTE]

Hi,

I tried installing the bluetooth driver available on HP site but it is for a different kernel!

So any help would be really appreciated.

Thanks,
Ahmed

7

[QUOTE=aabdelkhalek;25566]Hi,

I tried installing the bluetooth driver available on HP site but it is for a different kernel!

So any help would be really appreciated.

Thanks,
Ahmed[/QUOTE]

Can you contact HP to ask them if there’s a driver for SP3?
Is there source available?
What is the url of the page on the HP site you mention?

8

[QUOTE=mikewillis;25575]Can you contact HP to ask them if there’s a driver for SP3?
Is there source available?
What is the url of the page on the HP site you mention?[/QUOTE]

There is a source package but I am not able to locate it! malcolmlewis found it and he tried building it as in the below post but unfortunately it didn’t solve the problem

https://forums.suse.com/showthread.php?5339-Display-is-not-loaded-after-SP3-update&p=24938#post24938

The HP link is below as well it is under driver-network. The bluetooth and the WLAN have the same name rt3920 so I thought if I reinstalled the WLAN driver that would include the bluetooth one as well.

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229456&swLangOid=8&swEnvOid=2020

I’m not sure how to contact them! I tried before for the SLED11 SP3 upgrade and I got no response!

Thanks,
Ahmed

9

Hi
It may just be the firmware required, do you see anything in the output
from dmesg about firmware?

–
Cheers Malcolm °¿° LFCS, SUSE Knowledge Partner (Linux Counter #276890)
SUSE Linux Enterprise Desktop 12 GNOME 3.10.1 Kernel 3.12.28-4-default
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